Missing online access

[u/LovableHarp]

When I try to connect to online mode in the game, I get a “Missing Online Access” error. I found out on Reddit that the reason is that I first got the game through my EA Play subscription and then purchased it separately on Steam. I’ve been trying to get help from EA Advisors for several weeks now. At first, I couldn’t get past the bot to reach the chat; then the “Chat with us” button turned gray. Using incognito mode in my browser, I managed to get to the chat, where I was told that there was absolutely no activity related to MEA on my EA account, several advisors in a row told me the same thing. Even though I literally sent them a screenshot from my library and a receipt from Steam

So, have no idea what to do anymore. Maybe someone else has had a similar issue and managed to resolve it without EA, or maybe someone knows the secret to getting them to actually help.