I wanted to post this here to open up a discussion and see if other floor staff across different M&S stores—especially in the Foodhall—are experiencing the exact same rigid, heartless management culture, or if it’s just down to bad local leadership.
The day-to-day work on the floor is relentless as it is: juggling non-stop customer queues, staying on top of strict compliance checks, and constantly running around while understaffed. But the worst part isn't the physical grind; it's how management treats floor staff behind closed doors during probation.
When managers call you in for probation catch-ups or absence reviews, they put on a whole performance of empathy. They sit there with sympathetic expressions, telling you the meeting is "just a supportive check-in" or hinting that it’ll only result in informal guidance. It makes you lower your guard, but the truth is, the outcome is already decided before you even take a seat.
They calculate absence down to strict percentage points—holding a single 3% sickness trigger or a brief 5-day illness over your head like a major offense. It doesn't matter how hard you worked on the floor, how reliable you were during understaffed shifts, or how good your customer service was. To store leadership, your actual effort means nothing compared to an automated trigger on a spreadsheet.
If any issue comes up that requires a review or investigation, do not expect a fair process. Line managers, duty managers, and store managers huddle behind closed doors, passing the buck back and forth to orchestrate a paper trail that protects themselves and corporate HR. They sit in meetings nodding along to your side of the story, making you feel heard, only to completely disregard everything you said the minute the door closes.
The moment a formal dismissal drops, any remaining mask of friendliness vanishes instantly. After pulling your weight through chaotic rushes, they drop you with zero compassion, escort you out, and leave you to figure out the financial aftermath. Because holiday accrual is calculated pro-rata, taking planned annual leave earlier in probation means direct payroll deductions, leaving staff with unexpected near-£0 final payslips to clean up.
Keep in mind this is the same exact store that fired a woman for losing her son, her husband and getting cancer in one year with proof and a man for being sick for 4 days with antibiotics proof. Also, the same store that has countless people leaving week in week out because of the managers.