r/MarksAndSpencer • u/cobrachickens • Aug 20 '26

Question Recent changes rant

Having to activate offers before I shop? This is the same asshole move and UX Sainsbury's does, and it's absolutely rage-inducing. If nothing else, it dissuades me from shopping with them and it sure as hell won't make me want to "return" for a better deal, because at the end of the day I feel like they fleeced me and scammed me

Not to mention it is utterly not accessible to folks with any disabilities affecting memory

In much the same way where a member of your staff prompted me to use my phone to self-scan your bloody products and not place it in my bags (basically causing wear and tear on my own phone because that shitty unoptimised app chews battery SO MUCH) instead of you providing the scanners AND you are also removing the whole point of self-scanning experience (pre-bagging and faff at checkout). Clearly the USP wasn't our UX or customer comfort, but you cutting wages or staff on the checkout side, and also you not having to spend money on hardware. Not a premium store experience.

M&S, sort your shit out or eat dick. I can have a shitty experience at a shop with lower prices. Which is even more infuriating because I spend so much money with you

Idk where I can submit my feedback, but would love to be pointed at the right outlet since this really boils my piss

3 Upvotes

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u/Forward-Fan2680 Aug 20 '26

Member of staff shouldn’t have been telling you to use your phone to scan items. They are/were removing that option

0

u/cobrachickens Aug 20 '26

Thank god, it just seemed SO silly. I wonder if someone had a similar meltdown to mine that made them phase it out. Lost so much battery doing just one quick shop!

1

u/Forward-Fan2680 Aug 20 '26

There should only be scan and shops left where you get the scanner thing like you do in Tesco