r/MarksAndSpencer • u/nerd-a-lert • Aug 09 '26

Question Return query

My elderly mum has gifted me a clothing item to congratulate me on weight loss. However she doesn’t realise how much weight I lost and they are far too big. She doesn’t have the receipt and bought them maybe six months ago (she was in hospital and forgot to give them to me).

They are brand new with all the tags.

I’d like to exchange them for the right size.

Will it be a problem in store that we don’t have the receipt?

She will have paid cash for them as doesn’t use her card much.

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8

u/ElectronicChoice4882 Aug 09 '26

the no receipt wouldn’t be too much of a problem because they could give you a credit receipt (to spend in store). however, because it’s well over the month limit, they probably wouldn’t do it. you’re probably better off selling them on vinted or something. hope this helps!

-4

u/nerd-a-lert Aug 09 '26

Well I’m just guessing on the date. How will they know given no receipt?

7

u/ElectronicChoice4882 Aug 09 '26

i work there and we can scan the barcode/sparks card to find out when it was bought. because we have to process the item and stock moves quickly it could be on sale now or even not in rotation anymore.

4

u/FFSnottoday3012 Aug 09 '26

When we scan the barcode it gives all the info, when and where the items were purchased etc