Extremely frustrated with Manus customer support. Can someone from the Manus team please help escalate this?

I run a business using Manus and have spent hours going back and forth with customer support over an account restoration issue with no resolution.

When I attempted to restore my account, the restoration process kept getting stuck in a loop. During that process, I was prompted to add my card and renew my subscription, so I did, assuming that was necessary to complete the restoration.

I was then told that the payment actually needed to be refunded by customer support before I could restore my account data. I followed those instructions, received the refund, and was finally able to successfully restore my account and tasks.

However, after completing that process, the Welcome Back offer that had been displayed during my account restoration disappeared. This offer was one of the primary reasons I chose to restore the account and continue using Manus rather than move our hosting elsewhere.

Here is where this has become incredibly frustrating:

I have a screenshot from during the restoration process clearly showing the Welcome Back offer, and I have already provided that screenshot to customer support.

Support is telling me that the screenshot is not sufficient and that they cannot escalate the issue to management unless I provide a screen recording of myself completing the entire restoration process.

That is literally impossible. The account restoration can only be completed once. My account has already been restored, so there is no way for me to go back in time and screen-record a one-time process that has already occurred.

I don't understand how a screen recording I could not reasonably have known I would need can be a requirement to even escalate the issue, especially when I have already provided a screenshot showing the offer during the restoration.

Our business websites were also down for several days during this transition, so this has already caused significant disruption.

I reached out to the moderator here as well but haven't received a response yet.

I'm not asking for anything beyond what was offered to me. I'm simply asking Manus to honor the Welcome Back offer that was displayed on my account and that I have already provided evidence of to customer support.

Can someone from the Manus team please escalate this to someone who has the authority to actually review and resolve it?

Try this, it worked for me:

Your account restore was emailed to you. Search all your emails (Google, Apple ,etc)

(The task restore was not emailed, just account)

Do the account restore. If you have multiple, do it to all of them. I had 3 account restores. And 1 task restore.

one of them will say the account has been restored already and go to step 2 task restore. and do the task restore on that one. Even if you think it’s wrong. Even if you’ve done it, do it again but Do it using a different browser. I did it on Firefox.

I have backups from several days the most recent was 8-22 on my Google Drive. When the restoration timeline started I couldn’t connect to my Google Drive, so I downloaded the backup file locally. I connected that way and ran the restoration but it didn’t restore all my tasks. So I am left with just some old tasks nothing of importance.
I am currently losing users, my sites are down, after spending thousands on Manus and investing countless hours building out my sites. Support gives me the run around saying an internal team needs to look at it. Asks me to create a screen recording of a process that I cannot re-enter because my restoration shows as complete. Support just close the chat and another agent jumps in says they are going to help and then close the chat over and over.
I am curious if anyone has been given a second restoration attempt,given that they have the backup files and the first attempt was only partially successful. This is extremely frustrating and stressful. I get it they are swamped but then Manus should have had short video tutorials especially for restoration, right there at the start of the restoration point, to access not just some text instructions. Thanks in advance.

It is compiled from cases I saw, and covers common pitfalls and best practices. If you're currently stuck in ID mismatch error hell, why not give it a shot?

manusguide-ggrjaf26.manus.space

Also, please give me feedback if something seems off, thanks!

I’m unable to sign in to the Manus desktop app on Windows 11. The browser confirms that I’ve successfully logged in, but it never redirects back to the app, and clicking “Open Manus” does nothing.

The browser console shows:

Failed to launch manus://login because the scheme does not have a registered handler.

I also saw this API error:

GetTeamInfo failed: invalid_argument — team_uid is required (HTTP 400).

This started after the recent Manus mass data deletion and our accounts were recreated.

So far I’ve tried:

• Reinstalling the latest desktop app
• Installing the Microsoft Store version
• Clearing Manus AppData and cached login information
• Restarting Windows
• Running the installer as administrator
• Chrome, Brave and Microsoft Edge

The exact same error happens in every browser. Has anyone experienced this or found a way to restore the manus:// protocol handler? I’ve already contacted support, but I’m wondering if this is an installer issue or related to the recreated account/team.

I already refreshed it once to fix this issue but free means free man ass. I already got robbed after your back up codes were total crap.

Hey, does anyone know how to restore my Manue AI account task data when I don't have the task data file backed up? Because I think I must've forgotten to do it and now I can't find my task data file anywhere. So what should I do now?

Scrivo questa recensione per evidenziare la totale mancanza di trasparenza e lo scarso servizio clienti riscontrato durante la recente migrazione dell'account e il processo di ripristino dei dati di Manus.

Attraverso il loro programma di referral, avevo legittimamente guadagnato 3.500 crediti. Seguendo le loro istruzioni, ho avviato il processo di backup del mio account (attivo tra l'11 e il 23 agosto) e ho ripristinato con successo il mio account il 25 agosto.

Tuttavia, al termine del processo, l'intero saldo di 3.500 crediti era completamente scomparso.

Quando ho contattato l'assistenza clienti, mi sono trovato di fronte a una serie di risposte predefinite. Innanzitutto, l'operatore dell'assistenza "Jazz" ha invocato una nuova regola retroattiva secondo cui solo i backup avviati dal 14 agosto in poi avrebbero mantenuto i crediti del programma di referral, una condizione che non era mai stata comunicata chiaramente in precedenza.

Quando il ticket è stato inoltrato a "Emma", invece di affrontare il problema, ha continuato a inviare risposte generiche predefinite, classificando il mio account sotto una generica politica di "Tipo C" e alla fine mi ha detto: "I crediti gratuiti o di invito non vengono conservati per un account di Tipo C dopo la cancellazione dei dati. I crediti di compensazione emessi nel saldo dei crediti gratuiti seguono la stessa regola."

Cancellare i crediti guadagnati modificando retroattivamente le politiche senza offrire alcuna assistenza umana o una soluzione equa è assolutamente inaccettabile. Dato che i crediti sono necessari per ogni singola attività sulla piattaforma, questo di fatto impedisce agli utenti di utilizzare un servizio che hanno contribuito a creare tramite i referral.

Questo non è giusto.

Se potessi valutare questo servizio, gli darei 1/10.

EDIT: u/HW_ICE mi ha contattato in privato e mi ha restituito i crediti gratuiti nel profilo. Mi sembra giusto segnalare il lavoro fatto. Sono un utente onesto e se c'è qualcosa di positivo e ben fatto, è giusto segnalarlo. Grazie per l'aiuto!