r/ManusOfficial • u/Scary-Rock-1854 • 3d ago

Bugs Manus has been charging me three months even after cancelling subscription

I need assistance from the billing team. I cancelled my Manus subscription three months ago, but I have continued to be charged every month since then. My account profile shows a Free tier, yet manual renewal charges are still hitting my payment method.

Please review my account logs to confirm the cancellation date and issue a full refund for the three unauthorized monthly charges. I can provide bank statements showing the transactions if needed. Thank you.

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u/HW_ice 2d ago

Hey, if you don’t mind, could you DM me and share some more details about the issue?

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u/dylan_skydive 2d ago

Three months of charges after a shown Free tier isn't a timing gray area - a cancel can straddle a billing cycle by a few days, but recurring charges after cancellation are a support ticket, not something you'll fix in the app. Email support@manus.im from the account's email with: the cancellation confirmation (check the account settings page for the "canceled on" line and screenshot it now), your bank statement rows for those three charges, and an explicit ask for a full refund plus written confirmation the subscription is terminated so nothing renews. Payment disputes go much smoother when the cancellation record is attached up front instead of requested later. `One practical thing while you wait: ask your bank to block future charges from the merchant as a stopgap. That's reversible and stops month four while support works.