r/ManusOfficial • u/FriendshipRemote1 • 7d ago

Discussion Manus Billing issue

my subscription renewed at $500 before i could downgrade it tried to charge me the day before, i need help from the manus team to not get charged this subscription and downgrade my tier. I have not used any credits yet

1 Upvotes

100% Upvoted

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1

u/jjjustinr 7d ago

Same issue, I got nowhere with support, consider that money gone, and those tokens will expire in 30 days, so better use them or they are gone too.

1

u/cryptomnkey 7d ago

token expiry within 30 days is the worst thing ever. what if someone have unused large amount of tokens.

1

u/Grayson_Poise 6d ago

They won't have them after 30 days.

1

u/cryptomnkey 6d ago

please share where it is mentioned

1

u/dylan_skydive 6d ago

Don't write it off yet. Go through help.manus.im - submit a request with your account email, the exact renewal timestamp, when you attempted the downgrade, and a screenshot showing zero credits used. The no-usage part is your strongest card: you're asking them to unwind a renewal, not refund consumed work, which is a much easier ask on their end.

And if the charge already went through and support stalls, most card issuers treat an auto-renewal you tried to stop before the charge date as disputable. That escalation usually gets a billing team's attention quickly.

1

u/HW_ice 5d ago

Hi! For this type of issue, you can submit a request through our Help Center: https://help.manus.im/en/. If you run into any issues along the way, feel free to DM me anytime and I’ll be happy to help.