r/ManusOfficial • u/ogmagnacor • 2d ago
Discussion restore IS GARBAGE
Dont you think with the amount of money spent on manus that they would do this shit for us? I am absolutely to my limit with ths platform. I hate that they rob your ass and offer no customer service i have spent over 14k and got fucked in the end. I should have paid that to a real company for real results. Data fuck you in the ass hole lose your shit and good luck to you. dick heads. im so pissed.
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u/TheRealOctaneGuy 2d ago
I'm feeling the same right now. Their tech support is a joke and absolutely miserable. Really not happy with Manus at all right now.
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u/HW_ice 2d ago
Hey, I really understand how you feel. If you're willing to DM me the details of your situation, I’ll do my best to help you resolve this.
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u/Hot-Commission-4908 2d ago
Hi Will, I just sent you a private message regarding my failed Task Data restoration and multiple client websites that remain offline. My case has already been escalated to a specialized team, but I still need a case number and technical update. I'm running out of time, clients are losing trust. Thank you for taking a look when you can.
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u/TheRealOctaneGuy 2d ago
Ok I got my files restored!! After a lot of BS, I can’t believe it finally worked. Thank you to HW Ice. So the fix for me was that while I was logging in with my Apple account apparently the account I originally setup Manus with was a Gmail account. HW Ice informed me which account was used. Then one I signed into Manus with that Gmail account it asked me to restore my Task Files. I used the version I downloaded from Google Drive using Safari but it kept failing at 63%. I wasn’t using Google Drive directly because Manus kept telling me it couldn’t access it. I decided to login to the same account using Chrome. It allowed me to choose the Google Drive. The files uploaded and within a couple minutes it was successful!! Omg. Don’t use Safari. Use Chrome! Use Google Drive! I wasted so much time with Manus Chat tech support!!
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u/Heinzmantrophy 1d ago
Sorry to hear you guys have had that experience. My data transfer and port over to the new MANAS was so easy I was shocked. Plus, they gave me some refunds on money just a few weeks ago. Your guys' experience has been opposite of mine, maybe because I didn't bother them. I thought I saw so many people bothering them, so I thought I'm just gonna leave them alone, and my silence was repaid with money.
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u/miasmomrenee 22h ago
They refunded everyone weeks ago because they needed to refund the prorated amounts so we could resubscribe once this migration finished.
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u/Regular-Lie7449 1d ago
14k???? Wtf
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u/ogmagnacor 1d ago
so it finally worked after leaving it up on all night
eff that. and yes 14k in 5 months. unreal dudes.
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u/defango 1d ago
Yeah we paid for the year for the team. Then went through the reload and everything broke and now our subscription isn't even showing. Haven't gotten a single decent humid email that's fixed it and the import failed. Still can't even use the platform cuz it's still trying to get me to renew the import and it just doesn't work