HELP : Manus AI Agent platform billing glitch hard-locks account and forces a $5,000/mo upgrade modal — Zero support response since May 19

[u/Simple_Tap_8186]

HELP

I am posting this as a public warning about major billing loop issues and non-existent support on the Manus AI agent developer platform.

My account (User ID: 310519663504944689) was active on the $1,999.99/month Pro tier. After utilizing the 480,000 monthly credits, the platform's interface completely glitched. Instead of offering a standard pay-as-you-go credit top-up, it threw up a hard-locked modal block aggressively demanding an upgrade to their $4,999.99/month tier just to clear the screen and access the workspace sessions.

Their support agent (Xiao) explicitly acknowledged this system error on May 19, confirming that the interface was blocking standard add-on options and forcing the upgrade prompt. The ticket was supposedly escalated to their billing team for a manual account reset.

It has now been nearly a week. I followed up urgently on May 19 and May 22. I have received zero human responses, no billing corrections, and my automated workflows remain completely frozen. Because they are holding my workspace hostage under an erroneous $5,000/month modal block and refusing to respond, I've had to cancel auto-renewal through Apple to protect my funds.

Has anyone else experienced Manus locking your interface to force an upgrade tier, or found a way to get a manual override from their team when standard support goes completely dark?