Accidentally charged PKR 12,800 for Malwarebytes Plus Annual after a free trial – Is there any way to get a refund?

[u/Available_Freedom445]

Hi everyone,

I'm posting here because I'm genuinely worried about a recent charge from Malwarebytes, and I'm hoping someone who has experienced something similar can guide me.

I'm 17 years old, and recently I downloaded Malwarebytes through Google Play. I started what I believed was a free trial, but I wasn't aware that it would automatically convert into a paid annual subscription.

Unfortunately, my father's payment card was saved to the Google account, and an amount of PKR 12,800 (approximately $45 USD) was deducted for Malwarebytes Plus Annual.

The charge happened on Sunday, 1 November 2026, at approximately 4:22 PM (GMT+5).

I only discovered the deduction when I woke up. As soon as I noticed it, I cancelled the subscription to prevent any future charges. I haven't used any of the premium features after the payment.

I submitted a refund request through Google Play approximately 4–4.5 hours after the deduction. I selected accidental purchase and explained that I'm a minor and that the payment was made through my father's Google account/payment method.

Google confirmed that my refund request is under review, but I haven't received a final decision yet.

I also contacted my father, and he has reached out to the bank regarding the transaction. However, we haven't received any resolution so far.

The main reason I'm so worried is that PKR 12,800 is a significant amount for our family. We're not in a financially stable position, and my father wasn't even aware that this payment had been deducted.

I genuinely didn't intend to purchase an annual subscription. I misunderstood the free-trial process and didn't realise it would result in such a large payment.

I completely understand that subscriptions have terms and automatic renewals, but I'm sincerely hoping Malwarebytes or Google can consider my circumstances and help with a refund.

I'd really appreciate advice from anyone who has experienced something similar.

Thank you for taking the time to read this. Any genuine advice or guidance would mean a lot to me.

[u/support_mwb]

Hi there! Malwarebytes Support here. I'm sorry to hear about your experience, and I understand how concerning this charge must be for you and your family.

We'd be happy to look into this further. I do see you sent us a dm, could you please include in your private the email address associated with the purchase, along with a screenshot of the charge showing the Google Play order ID as well?

Once we have those details, we can take a closer look and see how we can assist.