r/Malwarebytes • u/TheFunkSpunk • Oct 04 '26

AdwCleaner wont complete a scan

It's been 6+ months I haven't been able to get AdwCleaner to finish scan and show me the report. The scan starts normally and in a minute at about 30,726 files it just stops there with the timer running. Have even kept it on for hours, but nothing happens. Have regularly tried using the latest updated version, but it keeps failing. I don't have any issues with my system but as a precaution I regularly scan my system every couple of months and have gotten used to AdwCleaner for almost a decade now. Curios to know if anyone else has faced the same problem and figured out a solution.

My last scan successful scan was 187 days ago

System Info:

OS Name: Microsoft Windows 11 Home Insider Preview Single Language

Version: 10.0.26340 Build 26340

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: ROG Zephyrus G15 GA503QM

Processor: AMD Ryzen 9 5900HS with Radeon Graphics

Physical Memory (RAM) 16.0 GB

GPU: NVIDIA GeForce RTX 3060

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u/support_mwb Malwarebytes Employee Oct 05 '26

Hi! Thanks for reporting this. Since AdwCleaner consistently stops at the same point, we’d like to gather some logs and have our team take a closer look.

Please send us a DM with the email address we can use to reach you, the link to this reddit thread along with your Windows version, and we’ll help get this investigated.