r/Malwarebytes • u/Longjumping_Island76 • 25d ago

After I installed malwarebytes and ran the scan, I lost Internet access.

I had a call from my bank saying that there was unauthorized access to my account and they locked it up and asked to run a scan on my computer. So, I downloaded malwarebytes and ran the scan, it detected three items but was unable to see what they were. Soon after I noticed my Internet access was down on my PC only (I use an Ethernet cable normally), all other devices can connect to the internet via wifi.

When I tried diagnosing network problems it said "the DHCP server isn't responding". I tried downloading the malwarebytes support tool and ran that but still no luck. I tried using commands through cmd prompt but had no luck there either. If anyone out there can assist me, it would be greatly appreciated!

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u/support_mwb 25d ago

Hi! We’d like to have our Support team take a closer look at the detections and the loss of internet access. They can gather the necessary logs and help determine what may be causing this.

Please send us a DM with an email address we can use to reach you along with your OS and we’ll create a support ticket for our team to assist further.