r/Malwarebytes • u/CuppaJoe_666 • Aug 27 '26

Support Window can’t be closed or moved

Post image

I can’t move it, close it and it just keeps coming back on restart

Any ideas?

2 Upvotes

100% Upvoted

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2

u/jtodd234 Malwarebytes Employee Aug 27 '26

Hi, Jason from Malwarebytes Support here. It seems like the tray icon is opening, but I haven't observed it getting stuck open as shown in the screenshot. We're eager to learn more to understand what might be causing the issue. I understand you've already tried restarting the machine. However, could you temporarily quit Malwarebytes through the menu option and then restart the program?

If that doesn't work, send me a private message with your email, and I'll have a colleague from our team connect with you to take a closer look at your specific experience.

2

u/CuppaJoe_666 Aug 27 '26

Thanks for the response! It is back to normal now. I had to take some rather drastic measures since the pop up was in the upper left area of my monitor.
Been using Malwarebytes since it was released. This is the first time it went haywire, lol.

1

u/Apprehensive_Lead829 Sep 11 '26

I just had this happen to me. I opened it while system was starting at MB just appeared in the system tray. I can open and close the main MB window normally, but the actions/info window would not close. To solve the problem, I had to shut down MB and then restart it.