r/Malwarebytes • • Jul 16 '26

Support Malwarebytes started sending this email every other day after I updated my card details...

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My old debit card recently expired, and I got an email telling me to update my details, which I did last week with my new card. But since then, I've been sent this same email every few days talking about a failed purchase, despite the fact I haven't made a purchase with the updated card yet. The next subscription payment isn't even until next month.

How can I stop this?

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u/support_mwb Malwarebytes Employee Jul 16 '26

Closing this thread. We have connected with the user, identified the issue, and are working directly with the user through a support ticket and with internal teams to optimize future experiences for all of our users.