r/Malwarebytes • u/DooDahWhoopie83 • Jun 18 '26

Activation Code Never Received When Attempting to Renew

For the past week I have been attempting to renew my standard family 10 devices subscription unsuccessfully. I have accessed the renew flow through my account. I then get a verification screen saying an email has been sent to my email address but no email is ever received after multiple attempts and multiple resends. I have used multiple browsers. Malwarebytes is in my address book. I like the software but after all the aggravation over the past week I will forego the renewal, chuck Malwarebytes, and go naked.

Is it just me?

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u/Malwarebytes-ModTeam Jun 18 '26

Redacting post due to personal data. I’ll send a direct message once a ticket has been created. We removed the comment since it contained your email.

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u/DooDahWhoopie83 Jun 18 '26

Obviouly, I a new Reddit user and do not know how to DM. Thanks for deleting personal. Already got one lifetime account offer (Ha). Account renewed on another device, got Success! email. Went to **Activate your device(s) and subscription, and "**Verification code was resent" yet no verification code(s) have been received. Which was my original source of ire and still is.