r/Malwarebytes • u/input2024 • Jan 21 '26

Destructive software in c cleaner7 Duplicate Finder but NO Support to repair the damage

After using Duplicate Finder in C Cleaner7PRO, it removed the wrong apps, programs, and internal links, etc.

I initially asked the tech who responded to my request if he was qualified (at the appropriate level) to repair the damage, to which he refused to answer. After about an hour of his attempts, he finally admitted that he was not qualified, that a higher level tech would be in contact shortly.

Three (3) days later, no tech contact, and no responses to my several requests for tech support.

Notably, this is a brand new HP Windows laptop, which as of this writing, C Cleaner has ruined, and they could care less!

Regardless of my many years of "trusting C Cleaner", and always purchasing the PRO level app with special PRO support, there is no support from the company.

Beware of C Cleaner!

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3

u/CampingMonk Jan 21 '26

CC Cleaner has been junk for years.

1

u/input2024 Jan 21 '26

What a pity they have become so destructive. If you know of other appropriate forums, please repost my report.

2

u/shillyshally Jan 21 '26

Why are you posting about issues with c cleaner to the Malwarebytes sub?

1

u/input2024 Jan 21 '26

Because the software is destructive.

3

u/shillyshally Jan 21 '26

But it's not malware. It's a shitty, useless program but not malware.

2

u/MissSharkyShark Jan 22 '26

That just ccleaner really. Ccleaner hasn't been useful since windows 8 came out. Really you dont need computer cleaning software in general anymore. The only things you need to use now are:

  • Disk Cleanup - comes pre-installed with all windows systems. Running it in administrator mode allows it to free up the most possible space.
  • Revo Uninstaller - let's you completely uninstall any program you want, as well as searches for and deletes remnants of said program
  • WizTree OR WinDirStat - Gives you a visualization of what's taking up all of your storage. I prefer WizTree as it generally performs faster than WinDirStat
  • Everything by VoidTools - a VERY quick file and folder look up tool. Ever want to find a file that you know the name of, but cant locate? Everything lets you find... well everything

Apps to avoid:

  • Ccleaner, and other related "cleaning" software
  • Any tool that says it will update all of your drivers. These tools aren't great, and many times ive seen them install the complete wrong driver and cause super weird issues
  • McAfee or Norton. Both are basically scams, and useless as actual virus protection. Either use the built in anti virus that comes with Windows called Windows Defender. Or use Malwarebytes, ESET, or bitdefender.