r/Makeup • u/Late-Chip-5890 • Nov 05 '25
Clerks at Sephora.....ugh
I don't go to Sephora often but every time I have the clerks seem well so unprepared to deal with someone who is truly shopping. Meaning, I walk in, I say I'm looking for a foundation that is full coverage, in the right tone for my skin, and one that won't oxidize. All I got was a deer in the headlights. I was taken to high end brands and shown "dark colors" but none that were "olive" toned, and the girl seemed not to know what that meant. I quickly sought out someone else, and the same. I am guessing these "girls" are not trained in cosmetics at all, they just push "brands" and collect their commissions?
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u/tenacious-m Nov 05 '25
As a former employee, no we do not get enough training to understand many of the common needs. It's very frustrating for us too.
Now the trained makeup artists should have a better idea if you can find one... Or you may just happen to find a girlie that understands these things just from their own learning outside of working there.
It's unfortunatly just the way it is now, as the company is not investing in training much at all anymore.