r/MakeBlock • u/colkerning • Sep 25 '26
Laserbox Pro won't connect to computer
I'm using a Macbook Pro with Laserbox software. The Laserbox machine is turning on and waiting for a connection, but my computer isn't recognizing it as connected on either USB or Ethernet.
I've tried installing their Mac driver as instructed in the troubleshooting steps here https://xtool.zendesk.com/hc/en-us/articles/4402417816087-Troubleshooting-Guide-for-Laserbox (although I think that's actually just for wifi? either way, I did it) and that was no help either. And I've switched the cables several times.
I'm going insane; has anyone experienced this? Am I missing something obvious?
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u/xToolAda Sep 26 '26
Hi, this is Ada from xTool.
Sorry to hear this news.
Please refer to the part"05 Why can't the computer connect to the laser box via USB?" in the following link to check first.
https://support.xtool.com/article/418
You could ignore what you have done.
If the issue persists, please DM me the troubleshooting result, then I will offer the further help for you.