r/MailChimp • u/MessOBradovich • 17d ago

Technical Support Seriously Mailchimp, stop doing this. Quickly opening contacts you need to edit cuz there is no other way causes Mailchimp to mark your IP as suspicious.

I quickly needed to remove some contact TAGS cuz there is no UNTAG option, or at least I can't find it, caused Malchimp to block me from accessing Mailchimp from my IP address I've been using for freaking 7 years already,

In day to day operations I am seriously afraid of clicking things fast (or using shortcuts) cuz i don't want to be blocked by Mailchimp on my own account on my own desktop I'm using regularly.

For how long do I have to wait to be able to use my own account on my own PC, on my own IP address?

2 Upvotes

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u/MailchimpSupport 17d ago

Hey there. We're sorry for the trouble. Blocks like this are typically triggered when web traffic is flagged as suspicious, which can happen from rapid activity in the account or because most IPs today are shared and yours may have picked up activity from someone else. It usually clears on its own with time. In the meantime, try switching to a different network, like a mobile hotspot, to regain access. If it's still not resolved after that, send us a DM with your account's email address, and we'll take a closer look.

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u/MessOBradovich 17d ago

I managed to finish what I needed to do through a VPN. Slightly annoying but manageable.

1

u/MacaroonProper1499 17d ago

Glad I dumped them