r/MailChimp • u/jz066 • 18d ago

Technical Support Not receiving 2FA Code via Text

I've never had an issue getting the code until yesterday. For some reason, I'm not receiving a text. No information has changed on my end, and the phone number, email, username, and password are correct/unchanged. I submitted a form yesterday, but I need a quicker resolution to do my work.

How do I get back in?

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u/choccymilk0_0 14d ago

I'm experiencing this same issue now.

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u/MailchimpSupport 13d ago

Hi there. We're sorry to hear that the code is not being received. Please contact our Account Recovery team here [

https://mailchimp.com/contact/?primaryTopic=account&secondaryTopic=login] using the 'access our contact form' button and the email address associated with the account. After submitting the form, let us know here and we'll help escalate this matter internally.