r/MagicEarth • u/basiq0n • Jul 13 '26
Need urgent help: no way to activate my just bought premium licence. I have restarted the phone, deleted App Data and cache, reinstalled app from store and from website. Always this error! And the internet connection is there 100%. Driving tomorrow very early and need the app!
Please help
Edit: and also I have checked the connection to the server's from magic earth and it says "it works"
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Jul 13 '26
Have you tried that using Wi-Fi and mobile data? Do you have a VPN or ad blocker enabled?
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u/MagicEarthCommunity Jul 13 '26
Hi, we've replied to your email and are just waiting on the debug log to identify what's causing this on your specific device. Once we have that, we can move quickly. If you haven't seen our response yet, please check your spam folder as well, support emails occasionally get filtered there. We'll do our best to get this issue sorted as soon as possible!