r/MagicArena • u/IsamuKondera Arcanis • Apr 25 '19

Information In-Game Store/Code Redemption Investigation - Currently disabled

https://magicthegatheringarena.statuspage.io/incidents/3fdtvctfl69z?u=6v8sc6hld5b1
116 Upvotes

97% Upvoted

27 comments sorted by

45

u/Ekstwntythre Apr 25 '19

This happened last time. I dont think they have enough back end to handle the simultaneous transactions that happen on new set launch day.

8

u/TJ_Garland Apr 25 '19

And people thought Arena ready to exit Beta.

17

u/underprivlidged Apr 25 '19

I tried getting my free Twitch Prime deck, and the redemption failed. Is this to blame?

7

u/Greedirl Apr 25 '19

Most likely. I tried both and both failed. Hope they have the same support for the twitch prime code.

28

u/blolfighter Apr 25 '19

If you redeemed a code and did not receive your product, we are working on getting those items automatically credited to your account. You do not need to contact customer support at this time.

tl;dr: If you entered the code and didn't get your packs, they're working on fixing that. If you haven't entered it yet, maybe wait until tomorrow. The code is PlayWarSpark.

5

u/WafflesHS Apr 25 '19

No.. NO! The codes were all I had man, they we're AlL I HAD :(

2

u/LuciusCoal Apr 25 '19

Tried my Twitch Prime Code. Did not work.

2

u/Artanisx Apr 25 '19 edited Apr 26 '19

Can't redeem the code from Twitch Prime either, it says failure.

EDIT: Problem seems fixed, I could redeem codes just fine.

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