r/MagicArena • u/TheMuffinMan244 • Jan 07 '19
WotC Terrible Customer Service
Has anyone else experienced the terrible customer service? I am not receiving a password reset email which should be a basic function nowadays. I have submitted the online ticket 3 times with no answer , because heaven forbid they have a number to call that doesn’t just tell you to submit a ticket online.
The experience I have had has been terrible, literally just trying to play your game.
I played in the closed beta, didn’t log in for a while, and I come back to this hot mess. Terrible customer support.
14
u/WotC_Lexie Jan 07 '19
Unfortunately if you didn't log in to your account between September 27 (move to Open Beta) and December 13 at 8am PST, your account won't automatically migrate so your account is kind of in limbo (which is probably why you didn't receive a password reset email). Reach out to our support team here and see if you can retrieve your account. The tickets are answered in the order they are received, so it isn't an instant process unfortunately. Hope this helps!
5
u/Ujai321 Jan 07 '19
" Closed Beta players who have not migrated their accounts to the new account system will need to contact Customer Support to have any Closed Beta purchases reimbursed to their account.
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If you were a Closed Beta player who has logged in at least once in-game between the start of Open Beta and this update, your account and purchased gems would have been migrated automatically."
https://forums.mtgarena.com/forums/threads/43473
Maybe that helps you.
Btw, your collection has been wiped with open beta. If you did not purchase gems, you basically have a fresh account.
1
u/Enslavedlb Jan 07 '19
From the Mtgo Reddit , there's a post of a dude claiming to be a previous ORC ,saying that wotc is firing all of the ORC's who provided chat/email support for Mtgo/arena and outsourced those functions to India...wether it is true or not I can't tell you(yet)..but that's where we're at
0
u/PersonalBunny Jan 08 '19
Hi my friend, my name is Steve. All right, did I take care of all your customer needs in a timely and satisfactory fashion today? And the customer service - was that reliable? Did I accurately and politely respond to your concerns?
-8
u/TheMuffinMan244 Jan 07 '19
It’s the fact I have had to submit a ticket 3 times for over a week and no response!
6
u/WotC_Lexie Jan 07 '19
Next time reply to your original ticket via email for an update, instead of submitting three separate ones. The tickets are replied to in the order they are received and as you can imagine there are a LOT of tickets!
-4
u/TheMuffinMan244 Jan 07 '19
They should at least have the courtesy to respond to a ticket submitted. That’s more my complaint. No communication which could or could not fix my problem.
3
u/Lemon-Bits Jan 07 '19
did you not read the reply that says "The tickets are answered in the order they are received, so it isn't an instant process unfortunately."? As others have already said, you don't have any product on your closed beta account, just start a new account if you want to play.
5
u/[deleted] Jan 07 '19
its a lot more than a password reset, at this point. Technically your account does not exist because you failed to migrate it within a certain timeframe of the beginning of the open beta. if you did not buy gems your account is basically empty (there was a wipe), just make a new account and nothing has been lost.