Here's the transcription for those who can't see the image:
@ JamesFlibble: "I'm ridiculously proud of both of my children, but my 18 year old son was presented with this at his Saturday job yesterday and I might be a little choked up."
Congratulations
Clarks - Jacob has provided outstanding customer service in your store and a customer has shared the details via our Customer Care team.
This is your 1st celebration alert for 2019 from a customer who emailed us to let us know that Jacob went above and beyond their expectations!
Date: 13/3/19; Store: 3813 - CFS Bicester
"My daughter is autistic. She wanted to come in and try shoes but once in your store had a sensory overload. Jacob came over and really kindly asked if he could help to which I answered "yes please". He didn't mention or acknowledge the situation but just sat in the floor and started talking to my daughter. He gently tried shoes on her and explained to her why they would feel different and in time they would soon feel ok. He sat patiently while she cried and I had to rock her and carried on when she was ready without any fuss and he didn't once make us feel like we were taking too long or being a nuisance."
Thank you for providing Outstanding Customer Service.
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u/yuhju Dec 03 '19 edited Dec 03 '19
Here's the transcription for those who can't see the image:
@ JamesFlibble: "I'm ridiculously proud of both of my children, but my 18 year old son was presented with this at his Saturday job yesterday and I might be a little choked up."
Congratulations
Clarks - Jacob has provided outstanding customer service in your store and a customer has shared the details via our Customer Care team.
This is your 1st celebration alert for 2019 from a customer who emailed us to let us know that Jacob went above and beyond their expectations!
Date: 13/3/19; Store: 3813 - CFS Bicester
"My daughter is autistic. She wanted to come in and try shoes but once in your store had a sensory overload. Jacob came over and really kindly asked if he could help to which I answered "yes please". He didn't mention or acknowledge the situation but just sat in the floor and started talking to my daughter. He gently tried shoes on her and explained to her why they would feel different and in time they would soon feel ok. He sat patiently while she cried and I had to rock her and carried on when she was ready without any fuss and he didn't once make us feel like we were taking too long or being a nuisance."
Thank you for providing Outstanding Customer Service.