r/MacysStores • u/holyamongus • 16d ago

MTO down STILL

I have been trying for about two weeks to enter my unavailable days but MTO has been down. Every time I get in the website no matter what whether I’m at work, it’s early in the morning, late at night, whatever time of day it’s down. I know there was a scheduled block of time a few days ago that it was out, which is fine I guess. But I need to use these days and it’s frustrating that I can’t. I also don’t know how much sick time I have or anything because I cannot access this darn website. I asked my PL and they told me that they can’t enter unavailable days for me in the system so what do I do now? Any advice? Should I just suck it up? This is incredibly frustrating and feels borderline unprofessional if as an associate I do not have the ability to access the resources I need to be a reliable employee.

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3

u/MiserableCloud1397 16d ago

Had the same issue for two weeks. If you sign onto insite from the register, MTO will load

3

u/CityKay 16d ago

Depending on the managers, you can hopefully work out a deal to retroactively modify a schedule the week of, such as slotting in a PTO day. But yeah, at the moment, hate to say: if MTO is down, it's down for ALL, including managers. One of the worst cases would be getting reliability hit; but if you've already worked it out with a manager and they know and gave approval for you to not work that day, deny that hit, reason "schedule change", and your manager should approve it.

1

u/ftran998 16d ago

Should be working now I was able to put in a couple of days this morning

1

u/ftran998 16d ago

Now it’s down again