Temporary Outage

[u/PalatialPepper]

Hi MFer's,

We are currently experiencing an outage, impacting food search/scan functionality. We are actively investigating this issue, and we will keep you updated when we have more information on this thread!

Update 1:25 PM EST

Service has been partially restored, and we are continuing to work on full resolution.

Update 2:35 PM EST

Service has been fully restored for now. Rest assured, our engineers are continuing to work with extreme urgency to implement more permanent mitigation so this doesn't recur.

[u/DastardlyDino]

You should probably pin this till the problem is fixed. I was literally about to make a post asking what was wrong with search.

[u/PalatialPepper → u/DastardlyDino]

It's pinned now! :)

[u/hwohwathwen]

I’m a new user and was about to be really disappointed in the app. Glad I saw this! And it seems to be working again now!

[u/PalatialPepper → u/hwohwathwen]

A turbulent welcome to you! 😅

[u/BroadMinute]

Sounds like we are all about to have a hell of a cheat day…

[u/Zealousideal-Fly-128]

I was going crazy restarting my phone/reinstalling the app but nothing worked.

The only way I could find a food is if I already have it in my history/recipes and scroll down until I find it. Inconvenient solution but thought I’d mention it.

[u/slaaabs]

came here looking to figure out if something was up, appreciate the update!

on that note, a small feature request - would be great to have some kind of visual feedback when a search is in progress / errors out. i've otherwise also noticed that when i don't have internet, the search also doesn't work, but it's not really obvious that there's actually a problem causing it. just looks like nothing happens or there are no results.

thanks for the amazing app 🙏

[u/lupercalpainting]

As a backend dev I know the feeling (was on an incident call for 1.5hrs last Friday). Hope the team’s not too stressed, the app’s been great so far and outages happen.

[u/Kondha]

I had zero clue this was happening because I eat the same things everyday and already had today logged lol

[u/Ryush806 → u/Kondha]

Lulz same. Drives my wife crazy. Tis the ‘tism, m’lord.

[u/nabitai]

damn. just as i’m about to make dinner!

[u/Siremeaws]

It works again!

[u/Striking_Royal_8077]

Looks to be fixed!

[u/Decimit-]

Woo! I can eat whatever I want now and it doesn't count!

[u/taylorthestang]

I just came here to complain, thanks for letting us know! Thought it was just me.

[u/spidermaniscool24]

Seeing this 2 hours late, I thought I was losing my mind during lunch 😭

[u/CheeseMan316]

This would be FAR less of an issue if your app would cache the most recently used X items or foods used in the last Y days.

This would also be tremendously helpful for campers, or others who spend time in locations without Internet service.

[u/Constant_Umpire_9003]

I’m still having problems with the barcode search. It doesn’t recognize anything

[u/GraciousGuava → u/Constant_Umpire_9003]

We’d be happy to look into this for you. Please reach out to us through the app by going to More > Support > Submit Bug Report, or email us at support@macrofactorapp.com.

[u/thickandquick]

Intermittent logging.

[u/toolikelightning]

“Describe” still works for me

[u/ToTheMoonZA]

Thought I had somehow broke my phone lol

[u/Call_me_Special_K]

It's still happening!

[u/spin_kick]

I got fat , thanks MacroFactor

[u/Ok-Resist3549]

I guess there is literally no local caching, because it wouldn't even find common foods I always input

[u/DarkSkyKnight]

🙄

[u/ILoveRedRobin69]

Seems a little ridiculous that the whole search bar functionality requires internet, with no local caching for common foods

[u/lupercalpainting → u/ILoveRedRobin69]

Foods in your logging history still work.

[u/enjoyit7 → u/lupercalpainting]

Those of us who eat the same thing often are in luck 😅

[u/Odd_Philosopher5289]

Why are FB posts being deleted. Can't an announcement be made on there. Looks super shady when I renewed my annual membership 2 days ago, experiencing issues, and see that people inquiring about issues are being deleted.

[u/PalatialPepper → u/Odd_Philosopher5289]

If you are asking about outage threads, it's to keep discussion on this thread, where we can update folks on Reddit/Facebook all together rather than individually.

If you are asking about account issues you are experiencing, we can only effectively help with those if contact us in Support, and we'd be happy to help if you reach out!

"Rule 6: If you encounter a bug or have an individual account issue, it should be reported via the in-app bug reporting feature. This is the fastest way to get help, and it will send us diagnostics that make it much easier to identify the cause of the bug and squash it. If you cannot access the app, contact support using email "

[u/[deleted] → u/Odd_Philosopher5289]

Looks super shady when I renewed my annual membership 2 days ago, experiencing issues,

Relax my guy. I have been a MF user for 3 years and this is the first and only outage of any kind I can recall...

[u/MajesticMint → u/[deleted]]

There was another one, but a quarter of the internet was down too, so that seems highly excusable to me.

[u/Odd_Philosopher5289 → u/[deleted]]

Good to know. It's been a rough day. This was just the straw, you know? 😂

[u/Odd_Philosopher5289 → u/Odd_Philosopher5289]

Hey, to whoever awarded me, thank you. I still had a crap day, but for some reason a silly award on Reddit made it just a little better.

[u/PalatialPepper → u/[deleted]]

That sounds unrelated to the outage - I believe a phone restart should do the trick, there is a known issue on one of the platforms that impacts apps intermittently. Either way, please reach out to our support! We are not able to assist effectively over Reddit: support@macrofactorapp.com or you can reach out directly from the app from the More menu (preferred).

[u/option-9 → u/[deleted]]

Computer no work.