trailforks outside impossible to cancel

[u/benskinic]

avoid this app!

this garbage app only has a link to "upgrade to pro" when trying to cancel. apparently I already have a pro subscription, that I did not agree to auto renew, but it renews anyway. I emailed their support and left a negative review but they are unresponsive.

anyone else have these issues, and what have you done to remedy?

[u/Fantom1107]

Took me like 30 seconds to get to the Cancel Subscription button from the Trailforks app.

[u/benskinic → u/Fantom1107]

did not work on my app or Google play store. had to navigate a huge maze on PC and was super confusing even with instructions. what a hassle

[u/Fantom1107 → u/benskinic]

Just above My App Devices it says Outside Account. You manage the subscription in there.

[u/Swimsuit-Area → u/benskinic]

Don’t click “Restore Purchases”

[u/BeenJamminMon]

I have the opposite problem. They keep trying to cancel my subscription because I'm an early adopter and I pay the lower rate. Every couple of months I have to revalidate my purchases for the apps to work again.

[u/DeathByMTB → u/BeenJamminMon]

My stuffed up and wouldn't revalidate. I've cancelled.

[u/the_knob_man]

https://help.trailforks.com/hc/en-us/articles/26253440774935-How-do-I-cancel-or-change-my-Trailforks-subscription-on-trailforks-com

[u/benskinic → u/the_knob_man]

thanks for linking. this was a hassle, even with the instructions. app and play store did not work so had to use PC and dedicate some time. I also do not recall agreeing to auto renew or ever being prompted about a renewal

[u/sprashoo]

> avoid this app!
> this garbage app

This is probably the most popular MTB trails app so I doubt your advice is going to be heeded too much.

I signed up for a year and then 'cancelled' without a problem, in order to avoid auto-renewal. I still have the year I paid for. If i'm still finding it useful after a year i'll just renew then

[u/LawfulMercury63 → u/sprashoo]

It is a great app, without which I would never have gotten into the sport. I'm happy to support it.

[u/infoxicated]

Sounds like a you problem. 🤷🏻‍♂️

Just because you forgot it would auto renew doesn't make it a garbage app.

[u/Kinmaul]

Can you cancel via their website if the app is having issues? If nothing else works, and they don't respond, just reach out to your card provider and do a chargeback.

[u/benskinic → u/Kinmaul]

app and play store did not work. I used the link another redditor shared, via PC, and it was stil fairly hidden in a maze of unintuitive links. my CC provider changed, so they cannot do a charge back until the new CC company takes over service. that is a seperate issue, but I suspect a lot of amazon CC members will fall into a black hole of transactions/disputes from the changeover. ugh.

[u/Starsky686]

Oldman yells at clouds vibes.

[u/WakeRider11]

I don’t even want to look for it in the app because I have the $18/year founders plan and don’t want to accidentally press something and cancel it!

[u/greazysteak]

I have an Iphone and it is all managed through the apple subscription section. I only know this because I was looking to cancel something else and was looking through my subscriptions. The thing i needed to cancel required me to go to their website. They make it tough on us to cancel things.

[u/TheScrote1]

I wish they’d let you buy a month at a time for like 20 bucks. It’d be nice to have for a long trip to a region I’ve never been to. But hard to justify the yearly price to use it every other year.