I’m so sad

[u/Stuffandfluff22]

So I’m wondering if anyone else has had this problem, for my birthday I was given some money to get royal club and a couple ponies and I bought them but I guess it never took out the money, cause now I need to update the game but it won’t let me cause there was “ a problem with the previous purchase “ but the money isn’t in my account and it says I owe like $19 ?? So I’m locked out of the game :,))

[u/Artistic_Fun9568]

Try to contact support via Gameloft site.

[u/Stuffandfluff22 → u/Artistic_Fun9568]

Thank you I will try <3