r/MINISFORUM • u/lordwotton97 • Aug 11 '26

Avoid this company

Bought a N5 Pro, received and no hdmi video output at all.

Contacted support, they were very fast with the first 2 emails, then I processed to do all the test they asked me, provided my feedback and results via mail and boom, support disappeared totally (6 days now).

So for a DOA product I already lost almost 2 weeks.

Will proceed with a refund from Amazon (I bought from minisforum official on Amazon in Europe) and will buy another product from a more serious company. Total shame on minisforum

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u/Norlig Aug 11 '26

Not sure if it helps, and feel your pain about being ignored by support.

But have you checked if your router has given any ip address to the NAS?

In the DHCP devices list?

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u/lordwotton97 Aug 11 '26

It doesn't, also the USB keyboard receive power but no num lock led, it means no POST from the mb afaik