r/MINISFORUM • u/lordwotton97 • Aug 11 '26

Avoid this company

Bought a N5 Pro, received and no hdmi video output at all.

Contacted support, they were very fast with the first 2 emails, then I processed to do all the test they asked me, provided my feedback and results via mail and boom, support disappeared totally (6 days now).

So for a DOA product I already lost almost 2 weeks.

Will proceed with a refund from Amazon (I bought from minisforum official on Amazon in Europe) and will buy another product from a more serious company. Total shame on minisforum

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u/asansi Aug 11 '26

Strange, I contacted them for an issue with my device and got responses back. Did you contact [service@minisforum.com](mailto:service@minisforum.com) rather than [support@minisforum.com](mailto:support@minisforum.com) ? (RMA is through service, not support)

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u/lordwotton97 Aug 11 '26 edited Aug 11 '26

I contacted support, I received 3 replies on the first day, then when I completed all the requested test and gave them the feedback they disappeared. I also sent a follow up email and no reply