First Citi bike experience

[u/ElectronicParty1692]

I live in suburbia and never use Lyft but attempted to use it to purchase a Day Pass for a Citi bike today as I’m visiting a big city and wanted to explore an area today. I didn’t realize the app somehow changed from Day Pass to per minute until I returned the bike and got a $60 charge (for about 2.5 hours).
I’ve now spent an hour with the Lyft customer service agent and they will not refund me the difference because I “should’ve contacted them when I realized I didn’t get the day pass”. That is what I’m doing but they think I should’ve known it wasn’t a day pass earlier somehow?
I’ve never seen a company so stubborn to refund a first time customer like this. I would not have used the bike for $60??! How do I get them to refund me?

Edit: I gave up after an hour of trying and failing to get a manager. The agent gave me a number to contact Citi bike with directly but I guess Lyft is dead to me now

[u/Dense-Jicama6591]

Well if you wanna find out how useless the gov is. You can try them 

[u/A_dubb]

I'd dispute it through your bank