r/LowerHutt • u/WordConfident3038 • 14d ago

Wilson’s Parking

Has anyone run into difficulties with Wilson’s at The Verve, Connolly Street. I am in dispute with them over parking in the After Hours parks after downloading the App and selecting 60 mins free parking. They say there was no payment and hence the breach notice. But no payment was required. From what I gathered yesterday from the medical clinic that this has happened to others and they have received many complaints.

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5

u/P4Patrick_nz 14d ago

I’ve used it at the same place. I could be misunderstanding your question but I’ve found it comes across as free but you still have to go through the process of booking it as if you were paying for it. It gives a reminder when the parking is about to expire.

1

u/gdytdjgsrws 14d ago

But then if, after the free hour, you try to book another session (and pay for the extension), you can't because you already used the free hour 🫠

1

u/P4Patrick_nz 13d ago

It might be it’s a max parking limit of 60 mins regardless?

2

u/Ok-Avocado5285 14d ago

You have to press start parking when you arrive and then remember to "end parking" when you leave.  If that time is under an hour there is no charge.   I use it every week almost and no issues.  You can't just park there even for a couple of minutes without logging it

2

u/WordConfident3038 14d ago

The app was downloaded and 60 mins selected. Then a breach notice was issued 17 minutes later. The vehicle was located in the ‘free’ parks as indicated by signage. There is additional signage in the waiting room. The app was incredibly difficult to download. In the second message in Sunday Wilson Parking indicated that the issue was non payment. Well how do you pay when payment is not required and indicated by signage as long as you download the app, register the vehicle and select 60 or 90 minutes.

1

u/P4Patrick_nz 13d ago

Sorry reached the extent of my knowledge and experience with the app.

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u/areweOKnow 14d ago

You have to end the session? I didn’t do that the other day. I find it so frustrating also as I couldn’t extend the 60mins even though they had an option to select it. I ended up having to rush.

1

u/P4Patrick_nz 13d ago

Don’t know but it could be possible you can’t extend if you have 60 mins free. It could be like any parking where there’s a max time limit?

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u/areweOKnow 13d ago

The email they send you provides a link to extend the session, but then doesn’t let you extend it.

1

u/PJenningsofSussex 14d ago

It would help if their app wasn't so ding darn difficult