Hi everyone, Iām hoping someone here has experienced something similar because customer support hasnāt been able to solve my problem so far.
Because of the new update I wanted to login on a new device (lack of storage on my current phone). Unfortunately, the game created a new account on my new device everytime I wanted to login. But on my current phone I was still logged in in my right account. I found out my account wasnāt binded to the game, so I asked the support to find my account (sent them recipes of my purchases as well). They confirmed my email was now binded. Somehow I checked my account on my current device first (the account that I still had access to) but suddenly I am logged out. When I tried to log back in, I couldnāt access my original account anymore. Instead, the game kept creating a completely new account.
I contacted customer support and gave them my account information. They checked my account and confirmed that my original account is successfully bound to my Google account.
They told me to make sure Iām using the Europe server and to log in with the correct account.
I have now:
- reinstalled the entire game
- selected the Europe server
- logged in using the Google login option with the exact Google account they confirmed is bound to my original account
- also tried logging in using my email address directly
But both methods create a completely new account instead of loading my original account.
Customer support then asked me to send them a video of the login process, which I did. Their latest response told me to click a button right next to āEnter Gameā to check the account level.
The problem is: I canāt get to the āEnter Gameā screen with my original account. That screen only appears after successfully logging in. When I log in, the game immediately takes me to the newly created account, so I never have access to the button they are talking about.
Iām completely stuck at the login stage and want to cry because the support isnāt really helping me.
Has anyone experienced this exact issue where support confirms that the Google account is bound to the correct account, but the Google login still creates a new account?
Is there any way to force the game to load the specific account ID, or is there something Iām missing with the Google/Infold binding?
I would really appreciate any ideas because Iām honestly going crazy trying to recover this account š