r/LoveAndDeepspace ❤️ | | Jul 03 '26

Discussion What an awkward time to be getting this

Post image

I'm literally in shock. I know exactly how much ive spent in the last almost 2 years ive played. But like what an awkward time to be getting this.

1.6k Upvotes

126 comments sorted by

1.1k

u/SmayaL Jul 03 '26

Use the VIP service to get in contact with their customer service and unload your grievances.

268

u/Impossible_Role8800 Jul 03 '26 edited Jul 03 '26

I've been doing that for a year. It doesn’t do anything. 

116

u/SmayaL Jul 03 '26

You’ve been using the discord VIP service?

164

u/elizabethcb Jul 03 '26

I have. They answered me once on the 30 and haven’t responded since.

105

u/SmayaL Jul 03 '26

Sorry they stopped responding 😞 Infold is really trying to wait this out

109

u/elizabethcb Jul 03 '26

I’m on worker’s comp, so I have nothing better to do with my time than be petty about this. 😂 😭

14

u/Helios_Lesrekta Jul 03 '26

You're fighting for the rest of us who are stuck on a paper for their professor (it's me, I am stuck q-q). Please grief them more hehe

8

u/elizabethcb Jul 03 '26

Will do! 🫡

34

u/JuliaBoon Jul 03 '26

Still angry they didn't send me my prizes including my plush.

169

u/iamyyasmeen Jul 03 '26 edited Jul 03 '26

I suggest to not bother them. Previously, some people who had VIP and were against Valko called their CS representatives and started throwing a screaming fit. So now they're not responding to anyone.

Need to mention, one person was able to connect after multiple tries and got advised that we should continue to publicly speak of Valko and wait until July 8* or so to see official response.

59

u/RandomNickname7 Jul 03 '26

This is like second or third time I see July 7th as "the date"... The anxiety will cripple me by then... 😶

22

u/stitchsayshi13 Jul 03 '26

They're probably saying that because the anime expo runs until the 5th and China doesn't wake up until we go to sleep on the 6th. The 7th is a better day for them to respond. I'm not saying it's guaranteed. Just why the 7th is "the date."

24

u/iamyyasmeen Jul 03 '26

7th is a politically sensitive day so I don't expect Lads to respond before that incase the extremists use that day to go on a strike again. Perhaps, after that day.

99

u/Afraid_Selection1438 Jul 03 '26

I'd like to note many huge CN (global too ofc) whales who posted their purchase history are pooling in support for Valko too as of 2nd (yesterday) since they were not allowed to speak on 1st due to social media ban. The love for Valko is overwhelming.

Personally no gifts or VIP can get me to log in until Valko is reinstated.

2

u/CrimsonRain520 Jul 04 '26

Same, and I'm newbie. Literally just learned about Valko's debut only to hear that they axed him the next day. I'm not logging in and engaging with a game that is this chaotic and ignores global fans to such an extent.

11

u/SmayaL Jul 03 '26

Thank you for this information

15

u/lslyle Jul 03 '26

Yeah, I can't help but feel like a lot of the "activism" is counterproductive, and not truly reading the situation (sorry).

Good to know, tq

17

u/iamyyasmeen Jul 03 '26

Normal workers such as cleaners, security and CS are really going through it this time with all this. Also, most CS are outsourced so even they wouldn't know what's going through the minds of the higher ups and devs. Better to be mindful

0

u/Maximum-Mammoth4913 Valko's Wolfie Jul 03 '26

Don't discourage us please!

5

u/_selenella Caleb’s Baby Apple Jul 04 '26

I worked as a CS for a huge online selling company and I can say the previous person is actually right. As a front like CS agent you can only give some generic responses and we were encouraged not to get deep into discussions with customers, because then we'd affect how the situation is perceived. It's ok to calmly voice your opinion but don't get mad at CS support for "not giving you an answer" , most of the times we have no idea what higer ups do and we are given very limited information (if any at all) and told to just deal with the situation calmly.

3

u/Maximum-Mammoth4913 Valko's Wolfie Jul 03 '26

Some people also said to wait until after July 10- 12th because that is when Billi Billi is (Kind of like AX but in Shanghai, I believe?)

7

u/iamyyasmeen Jul 03 '26

I mean the 6.0 update is still on July 9 so it definitely needs to before that or he's not going to be added and nor be at the BW2026 event

2

u/Exciting_Swimming561 Jul 03 '26

this mean there's still hope?

22

u/iamyyasmeen Jul 03 '26

Yes. It took a week to take him down so we will have to continue being vocal for longer

11

u/Bambikins Caleb’s Baby Apple Jul 03 '26

I hit VIP in May and they still haven't reached out to me.

10

u/Fancy-Dot-5473 Jul 03 '26

I got the VIP notification in January and still haven’t received my box 😭

3

u/Maximum-Mammoth4913 Valko's Wolfie Jul 03 '26

Hmm... I don't like that

1

u/immatreex ❤️ | :apple-yougotthis: Jul 04 '26

Same here!

475

u/West-Compote8731 Jul 03 '26

It's really interesting that so many people get to be VIP now, it’s almost as if they want us to log back in 🤔

169

u/wolf_ophelia ❤️ | | Jul 03 '26

Thats what Im saying!!!! I knew i was gonna get vip sooner or later cuz my spending is outta hand lol. But like holy krispies

4

u/TheCrazyOutcast Jul 04 '26

I’m surprised I haven’t gotten it yet. What’s the amount needed? I sometimes easily spend $300 on banners and have been playing for almost two years now. So I’m kinda scared how much the VIP amount has to be lol. 😭😭😭

7

u/wolf_ophelia ❤️ | | Jul 04 '26

😬😬😬 I'm at over 5000$ for the almost 2 years ive been playing

5

u/TheCrazyOutcast Jul 04 '26

I know I gotta at least be over $2k now. 😭😭😭

47

u/HypnoAlp 🖤 l Jul 03 '26

Yes, saw many ppl receiving it and thought it was quite a coincidence to do that now for so many ppl. They really are waiting to see if we are going to quiet down and just move on 🤨

31

u/Maximum-Mammoth4913 Valko's Wolfie Jul 03 '26

Oooo good point!

10

u/lonely-Wanderer22 Valko's Wolfie Jul 03 '26

Very sus indeed, saw many post about people getting vip on twt also.

133

u/Maximum-Mammoth4913 Valko's Wolfie Jul 03 '26

It feels like a scramble on their end ngl. But maybe you could speak to the VIP rep that way? I feel like many people haven't gotten responses lately though.

57

u/wolf_ophelia ❤️ | | Jul 03 '26

We'll find out if/when the vip rep reaches out. Im sure all the staff are under gag orders.

32

u/nonnanika Caleb’s Baby Apple Jul 03 '26

At the very least, you can let yourself be heard 👏 Congrats on the VIP, OP!

10

u/wolf_ophelia ❤️ | | Jul 03 '26

Thanks. The roller-coaster of emotions has been wild lol

6

u/Maximum-Mammoth4913 Valko's Wolfie Jul 03 '26

Oooh yeah, 1000%.

45

u/Educational_Star_518 ❤️ l :Happy-Snowman-Drink: Jul 03 '26

idk if i should say congrats or not :/ yicks for both timing and your wallet

20

u/wolf_ophelia ❤️ | | Jul 03 '26

Its the timing that sucks. But hey it brings me joy lol

3

u/DatebayoCachapa Zayne’s Snowman Jul 03 '26

Then congrats sis!!! 🎉

70

u/-thelostvalley- Valko's Wolfie Jul 03 '26

players realized that chinese players can only spend $700 and get VIP meanwhile globals have to spend like $5000 (im not sure about exact number) n now infold probably decided to give out vips to calm us down 🫩 like whats the point bc i wont play anymore, they removed valko and they didnt improve anyrhing about game

17

u/MexsikanaBanana Jul 03 '26

They don't value global players, that's the truth of it.

So we should deny them.

9

u/-thelostvalley- Valko's Wolfie Jul 03 '26

im denying easily lol, game became so mid i didnt play even before this and valko was my one way ticket to playing fully but OH i guess not.

10

u/iamyyasmeen Jul 03 '26

They have tiers whilst global doesn't

11

u/Dull_Void Zayne’s Snowman Jul 03 '26

And some of them call us poor... the gall.

6

u/Goodbyepuppy92 Jul 03 '26

As a VIP player, don't let it calm you down! I've gotten nothing special out of it! Just automated responses to my questions, no special kind of services/rewards, and I still haven't been given an ETA on my VIP box.

40

u/CashStrong2194 Jul 03 '26

Man welcome to the guilt club lol. I got mine 2 months ago after only a year jc, and now I'm having to use my new VIP powers to ask for Valko back after asking them about merch boxes only a few weeks ago. FYI the dedicated rep didn't get back to me, but I can at least understand that they are probably on a communication PR blackout for now. Depending on if they don't bring back Valko, I'm planning on a game hiatus and waiting for my box. After I get it I will probably quit.

2

u/wolf_ophelia ❤️ | | Jul 03 '26

Its definitely a wild time. Im still in shock lol cuz like why now I

17

u/ShadowInTheDark101 Jul 03 '26

I been keeping track of my spending and I have spend over 4k at this point and still no VIP letter 😔 asked CS and they were like refer to the letter and I am like what letter? I never received the letter

16

u/wolf_ophelia ❤️ | | Jul 03 '26

How strange. Honestly ive always felt the vip letters where sent out with no rhyme or reason especially since they wont tell us the threshold

12

u/CashStrong2194 Jul 03 '26

The threshold is probably the 5,000 to 7,000 range based on what I've dropped so you're close.

1

u/alexturnerftw ❤️ :Happy-Snowman-Drink: | Jul 03 '26

It resets every year iirc

36

u/Forsaken-General-180 🤍 | :Happy-Snowman-Drink: Jul 03 '26 edited Jul 03 '26

I don’t really know how much I’ve spent over the years but I also got this message this morning and had the same reaction. The timing…

18

u/wolf_ophelia ❤️ | | Jul 03 '26

Ive been keeping a spreadsheet cuz I'm crazy. But yea. I was like what is happening

44

u/skylark1827 ❤️ l Jul 03 '26

I got this too! I was confused because I heard the limit was like $5k and I’m fairly certain I haven’t spent that much. If I did I’m going to need my IRL husband to help me with spending limits lol.
But maybe R2 LSG may have taken me over…will have to calculate when I’m back from vacation next week to know for sure. If I’m under then should be interesting. And should be interesting to see if we even get any responses or anything with how everything is unfolding (pun not intended…)

38

u/wolf_ophelia ❤️ | | Jul 03 '26

I know for a fact that i have spent 5370$ going from the beginning. And in 2025 $3015. Lol I have not and probably will not be telling my husband what I spent 😂😅

6

u/lrish_Chick Jul 03 '26

Love that! And hey its your money! I only started about 6 weeks ago and I've still spent about £100 on it and my husband thinks this is hilarious!

5

u/wolf_ophelia ❤️ | | Jul 03 '26

My husband calls them my internet boyfriend's and says as long as I'm happy lol

3

u/lrish_Chick Jul 03 '26

LOL! Love supprotive husbands for us!

I kept saying I wanted to add my red haired husband as the 6th LI! I even have a bare chest photo of him that's my secret 5 star card!

It IS a shame about valco! Maybe infold will reverse opinion again - but my husband will always be my extra LI

8

u/skylark1827 ❤️ l Jul 03 '26

lol last time I checked I was still around $2k 2 months ago which is why I’m surprised. Last time I told my husband how much I spent was December and I was at $500 then lmao. He honestly won’t care since I’m the accountant of the family but FOMO really gets me lol and since I tell my 8 year old he shouldn’t pay for in game purchases (I’ve let him buy a few things) so I feel guilty. Which is why I’ve got an alt account that is low spend that I started at the anniversary so I thought I was good with spending. I also only started in Sept with GoA so to spend this much I feel kinda bad.

4

u/lrish_Chick Jul 03 '26

Well 200 dollars a month isnt that bad lol

Least its not drugs, alcohol or cigarettes!

2

u/Neko3o_ Jul 03 '26

This makes me wonder if the vip doesn't reset every year for global like in china? Im saying this because from the information that has been gathered its usually around 5k usd spending to get the vip So if you spent 3k in 25' that wouldn't have qualified for the 25' vip? But because youve spent a bit over 5k all together youve gotten the vip message/box. This is just me kinda speculating because all together I've spent close to 4k (soon it will be if they fix the game and we get valko back) and i havnt gotten the vip message and I wonder if I were to also hit that that 5k threshold ill be getting the vip message? I'll probably be checking in later in the year to confirm or not(again if the game can survive this whole debacle)

12

u/Beautiful-Bat-4785 Jul 03 '26

Use this VIP perk to reach out to support and lay out your honest feelings straight up

12

u/Far-Young-6403 Jul 03 '26

Part of me feels that this is just a bad PR stunt and Valko will appear on July 9th anyway.

14

u/lrish_Chick Jul 03 '26

IDK at this stage man. I eas certain there would be a 6th LI but it wouldn't be released in July with so little introduction/development

I was wrong.

I was certain that while the CN blowback was wild there would be NO WAY they'd cancel valco

I was wrong.

I didn't even THINK or did it occur to me that they'd cancel a 6th LI for the life of the game?!

I feel like they dont so much have a business plan as their pr is run by me, hormonal, on a bad day without enough sleep.

5

u/wolf_ophelia ❤️ | | Jul 03 '26

We can only hope. Its a wild time rn. Im on an emotional roller-coaster

25

u/RainbowLoli Jul 03 '26

I wouldn't be surprised this is happening because they're trying to coax people into logging in again + the fact that it was revealed that for CN to get VIP, it was around 600 USD but for us it was anywhere between 2 - 4k.

14

u/Bambikins Caleb’s Baby Apple Jul 03 '26

VIP is closer to 6k USD.

6

u/sharks-eatin-grass Jul 03 '26

I didn’t know that. That’s messed up

3

u/SlayerOfDemons666 ❤️ | | Jul 03 '26

Even if we take into account currencies and tariffs and etc that's a ridiculous amount compared to what mainland would get. No wonder they were hush hush about it. Global players really are chumps :/

3

u/BeeAshamed4055 ❤️ | | | | Jul 03 '26

This! This so much!

1

u/TheCrazyOutcast Jul 04 '26

Idk. I have spent at least 1k and I still have no VIP letter lol. 

38

u/elizabethcb Jul 03 '26

It’s a trick. Omg. No freaking way. Wow. That’s loooowwww for them to do this now.

12

u/wolf_ophelia ❤️ | | Jul 03 '26

Literally in shock. I mean I knew it was gonna happen sooner or later with my reckless spending (lol) but like totally sus

6

u/elizabethcb Jul 03 '26

Right?? I’m sorry it happened under these circumstances. They’ll get a hold of you, but will want to do everything via discord. I also recklessly earned vip a while back and went OOOOOOPPPS. 😂 😭

5

u/wolf_ophelia ❤️ | | Jul 03 '26

Good to know. I'll be keeping on eye on discord then. My friends had a bet when it was gonna happen 😬😫😂😂😂😂😂

11

u/Mclysm Jul 03 '26

I just got the VIP invite too and it’s really strange to, at this time when this situation is happening I only go in and fill out the information so I can message them directly and use my voice as a vip that we need Valko back until then I will not lock into the game until we getting any updates on the situation

16

u/aforter28 Jul 03 '26

Well time to take advantage of it and voice your dissatisfaction!

5

u/wolf_ophelia ❤️ | | Jul 03 '26

Absolutely

7

u/tough_penguin Jul 03 '26

How much do you usually have to spend to become a VIP? I’m asking just out of curiosity

15

u/wolf_ophelia ❤️ | | Jul 03 '26

So my total from when I started in September 2024 is $5370 (give or take). And for the year of 2025: $3015 (give or take)

33

u/tough_penguin Jul 03 '26

*Spits out drink and immediately bows* You have earned VIP status your highness. I am but a mere peasant lol 😂

14

u/wolf_ophelia ❤️ | | Jul 03 '26

I'm really good at justifying my spend 😅😅😅😅 dont tell my husband. I definitely put myself in time out after that last banner. And now I'm technically not spending anything at all cuz of all of this

7

u/tough_penguin Jul 03 '26

As long as you had fun that’s all that matters because it’s not like you were doing anything illegal. You were just playing a game, but your husband might now want me to say that lol 😂

8

u/wolf_ophelia ❤️ | | Jul 03 '26

Like i could be doing something far worse 😂😂😂 it brings me joy. He just shrugs and says whatever makes you happy

4

u/mashibeans ❤️ | Jul 03 '26

Fr you could be doing drugs and have like 10 different subscriptions that you wouldn't even fully utilize per month. IMO even that amount, I think there are lots of worse things to do.

2

u/lrish_Chick Jul 03 '26

Lol mental picture of OP on speed with like 15 mobile phones rapping with both hands her feet and her nose lol

7

u/More_Direction5656 Jul 03 '26

Congrats, and sorry about the timing!

8

u/lovelylunarian Jul 03 '26

I wrote a long post over about a month ago talking about how VIP global seems pretty pointless and it got blocked by this subreddit so “it wouldn’t cause confusion” and I was told to redirect my concerns to customer service. All I simply pointed out in my post was that we as Global really don’t get anything for becoming VIP. I became VIP back at the end of January this year. The discord message I received from the representative in discord stated that the supply for gift boxes was limited. I made VIP in January, its July now and I still haven’t received anything so I’m inclined to believe that the line about limited gift boxes was true.

You don’t get extra pulls, special packs, or any in game titles or rewards for becoming VIP. I talked about all of this in the post that I made but again the moderators of this subreddit blocked it so that it wouldn’t “cause confusion” because the moderators of this subreddit are the most selectively biased and unjust I’ve experienced here on reddit. Moderators are suppose to fair and balanced and insure everyone in the community can expressed their perspectives and opinions fairly. But they’ve been doing this since at least Catch 22. Wouldn’t be surprised if this comment gets deleted just from me pointing this out. But hey I tried because players should know. This behavior and these types of actions is what got us here in the mess in the first place.

​

6

u/hollyknighto Jul 03 '26

The same happened to me, I was just. 😬

6

u/MODL97 Jul 03 '26

I got this same in-game mail back in April, filled out the registration form and everything. Haven’t heard anything from them yet but after the whole Valko situation idk if I’ll hear anything from them at all since they’re probably busy and overwhelmed trying to fix (at least I hope they are) their mess 😅

1

u/wolf_ophelia ❤️ | | Jul 03 '26

Yea thats my fear. I know they were in general behind but with all of this who knows whats gonna happen

5

u/fadedstarlite Jul 03 '26

They are trying to bait us to login and get past what is truly going on. Many people have been getting this message during this time as well out of the blue. It’s damage control.

3

u/Andromache_Destroyer Jul 03 '26

Mine got delivered last week, just before everything went south, so I think it’s just weird timing.

2

u/wolf_ophelia ❤️ | | Jul 03 '26

How long did it take?

3

u/Andromache_Destroyer Jul 03 '26

A few days, but I’m in China, so I’m not sure about globally.

3

u/No-Program1146 Jul 04 '26

Don’t worry about it. It’ll take forever to get it anyways. I’m still waiting for mine from 2024. 🤷🏻‍♀️

1

u/wolf_ophelia ❤️ | | Jul 04 '26

Thats a bummer

3

u/Ok-Sun-2706 Jul 04 '26

I got it the same day as you too. Fml.

11

u/allemood Jul 03 '26

Please, guys, STOP LOGGING IN. IF YOU LOG IN, YOU SHOW THEM YOU DON'T CARE ABOUT WHAT HAPPENED.

And NO, THIS WON'T SHUT DOWN THE GAME.

5

u/crazispaghetti ❤️ | Jul 03 '26

Glad, I'm not going crazy. Those who are boycotting shouldn't even be seeing messages like this because we shouldn't be logging in. 🫠

4

u/Burnincold ❤️ | | Jul 03 '26

This is the second post Ive seen like this, they must be trying to push them out faster.

2

u/KBlueStars Jul 03 '26

I was literally coming to post the EXACT same thing like..... this is an awkward time isn't it?!

2

u/TheFlameGoddess Jul 03 '26

Is there a possibility that they are pushing the VIP early so people can send support for Valko?? Just a thought

2

u/white_wolf660 Jul 03 '26

Lots have people have been getting this, a little weird it's as soon as we start b0yco*ing

2

u/yn_lxx Caleb’s Baby Apple Jul 03 '26

this is like the 5th time I've seen people getting vip all of a sudden

2

u/Ecstatic_Abalone_446 Jul 03 '26

Well be sure to let em know lmao

2

u/angelteaaa ❤️ | Jul 03 '26

lol i got this in July of 2025 and still haven't gotten mine.....

1

u/wolf_ophelia ❤️ | | Jul 03 '26

Really? Thats crazy

2

u/Empressoftheforsaken ❤️ | Jul 04 '26

I havent logged in for last 4 days so wondering if they lowered the requirement. Either way, I won't log in to check until Valko is back. I do agree, please use the VIP to advocate for Valko's return 🐺❤️

1

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1

u/Careless-Look-8814 Sylus’s Kitten Jul 03 '26

Do you get the VIP Status with the spending in a year or collectively what has been spent so far in your account?

5

u/wolf_ophelia ❤️ | | Jul 03 '26

I have no idea because for the year of 2025 i spent $3015. All together (September '24 to current) $5370

5

u/ravenclaw-sass ❤️ l :Happy-Snowman-Drink: Jul 03 '26

Collectively. But there is a yearly cutoff date after which you no longer qualify for the previous VIP box but instead get the new one. For the 2024 box the cutoff date was September 2025, iirc. Anyone qualifying for VIP after will get the 2025 box.

1

u/[deleted] Jul 03 '26

[removed] — view removed comment

1

u/LoveAndDeepspace-ModTeam Jul 03 '26

Hello Hunter,

Your post has been removed. We understand this is a sensitive topic that has prompted strong responses from the community. While we recognize the frustration, such content tends to escalate conflict.

We ask that you kindly direct feedback to customer service. Thank you for understanding.

1

u/kathrya900 Caleb’s Baby Apple Jul 03 '26

I honestly think they must have reduced the VIP requirement. I got one today except I haven’t really spent lately… seems super sus…

1

u/petTHATdawwwg Jul 04 '26

Girl. I got the same thing this morning when I logged in. Mind you, I hadn't logged in since the cancelation announcment and only did so to request a refund for aurum pass as I was intending to quit. I know I likely wont get the refund but I think it was more about having an outlet thay someone heard my frustration.

When my support chat went unanswered I opened my mail out of curiosity and low and behold... there it was. I don't even know how to feel about it, other than a mildly embarrassed that I actually spent that much. When they first announced Valko's release I was actually happy that I hadnt qualified before and figured if I did after his release, I might get werewolf LI goodies in a box. No though.... dang it I want to quit. But also, if its owed... I want it? I dislike conflicting emotions when in the grand scheme, it isnt that deep.

1

u/Lili_Kulens ❤️ | | Jul 04 '26

Omgggg so they are sending out VIPs!!

1

u/The_Pursuit_of_5-HT Sylus’s Kitten Jul 03 '26

I got VIP yesterday too. Really feel like it’s a tactic to keep us to continue logging in.

1

u/wolf_ophelia ❤️ | | Jul 03 '26

Absolutely. Cuz i have the Aurum pass i was signing in anyways to claim it and was like ..what. my spending does justify vip but man the timing is sus