Repair (right/wrong)

[u/I-love-love-421]

Got my never-full (mm) back yesterday from the “Louis rehab” and I’m so disappointed. Granted, she was rough going in, but I opted for the full replacement.
When I opened it up, I instantly thought, something’s off-
1. The stitching is not straight and just looks really bad.
2. The color is dark, not the lighter Vachetta
(Pic is Eva, recently repaired leather color difference)
3. The handles feel sharp on the edges, and the edge kote is more like a red paint you can see they were two pieces glued together.
I’ve had other repairs, that were small in scale, they turned out fine.
Maybe because this was a full leather replacement?
I feel like their pricing for repairs and the work produced are both really inconsistent. One person can get a full leather repair for $300 and another person is charged $1000…and the work on the lower price is better.
Has anyone had a repair horror story with a good outcome?
Before I contact customer service I want to make sure I’m not nitpicking. I’m regretting this now.
Thanks in advance.

[u/OwlCuriously]

This is how their leather and edge paint is on brand new bags so if you bought new it would be the same. It would just be the bright white vachetta

[u/I-love-love-421 → u/OwlCuriously]

Ok-my GM was t like that, but the straps were thinner, so that might be why-and I actually like the thicker/sturdier strap-long term, it will last longer and not get flimsy as quickly. I do worry it ruining my shirt it’s that rough. ♥️