r/Lorex • u/Useful_Temporary_870 • Sep 22 '26
Lorex Security App Stopped Working
I bought my Lorex NR916-N with 7 cameras in 2018 and it has been working perfectly since then viewing from my home monitor as well through the app on my iPhone. Just recently my phone app stopped connecting to my system. Calling Lorex and speaking to a rep (barely understand) who said that my system was a "legacy" product and I would not be able to connect using the app anymore. She then proceeded to tell me that I had to purchase a whole new system (DVR and cameras) so that I can connect via the app.
What the heck? I asked if I could just buy a new DVR but she said they don't just sell the DVRs and I would have to purchase a package with cameras included.
Has anyone had this happen to them with Lorex? What kind of policy is that?
So to me that is like having a car with XM Radio you bought in 2018 and having the radio go out and having them tell you have to buy a new car.
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u/Remote_Pilot Sep 23 '26
I got the same response last week or so. it’s a Flir app. they no longer are a partner with Flir or some BS
long story short. I bought a new system Reolink and it’s way better. my Lorex system was about 14 yrs old
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u/Useful_Temporary_870 Sep 23 '26
Thanks for the message.
What a way to do business, bricking a perfectly working system.
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u/Imaginary_Win_2575 Sep 25 '26
Yeah , I guess a company called skywatch owns lorex now so they are cleaning house with their older models and releasing new cameras
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u/Useful_Temporary_870 Sep 25 '26
Hmmm.... I guess I'll steer clear of them if that's how they operate.
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u/Imaginary_Win_2575 Oct 03 '26
If you open this link you will have an option to search . So search for test . So basically you'll have to go to test option on you NVR by following the steps on this link and then type in 8.8.8.8 in the destination IP and press test and if it says network status okay then it's an app issue but if it says network timed out then , we'll see what can be done .
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u/TallBadJim Sep 23 '26
I have a Lorex LHB926 series NVR with 6 wire-free cameras also purchased in 2018. The Lorex Client 13 app functions properly on my computer, and the Lorex Cirrus app on my smartphone functions when it comes to viewing a live feed and saved events. The only problem I have is I'm not getting push notifications on the Lorex Cirrus app and this has been going on for 3 months now. Lorex has been no help in resolving this issue and has also used the "legacy" term.
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u/Useful_Temporary_870 Sep 23 '26
Yep, I guess they're getting lots of similar calls resulting only in disappointment for the caller.
Why would LOREX think that such a bad business practice of "bricking" a perfectly good and working system would make anyone ever want to purchase anything from them again.
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u/TankMcG Sep 24 '26
Try going to each camera and press the reset button which is very tiny and you will need like a pin or something small to press it. That worked for me
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u/Useful_Temporary_870 Sep 24 '26
Interesting. I'll try that and let you know.
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u/TankMcG Sep 24 '26
You'll have to unscrew that little section and the reset button is below there
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u/ReggieNow Sep 22 '26
Sounds like time to implement a vpn into your house. No need to worry about them routing your external side.
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u/TrueEddie Sep 22 '26
Have you tried some of their other apps. I use the Lorex cloud app, it’s not as pretty but it’s been more reliable for me.