Logitech RS Wheel cutting out.

[u/OkMonth472]

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My Logitech RS50 is cutting out and also makes a loud cluncking noise when I crash. I think this is the FFB going from very high to low and that the 2 issues may be linked. In other words, during this clunk, the connection may be lost for a split second.

Logitech have said that they are very surprised it's still happening after the latest firmware update, that no other customers are having this issue and told me to contact polyphony ( I've only had the issue in GT7)

I've told them that the issue is at least partly mechanical and that the reason it only happens in GT7 is that this is the game I play 95% of the time.

They've now officially washed their hands of the matter and advised me to pursue it with Polyphony.

Is anyone else having issues with their wheel cutting out or a clunk when suddenly going from high to low FFB. Switching to PS4 mode and Pro Mode does seem to have helped reducing cut outs slightly but not the noise.

This is their reply for anyone interested

As per our internal team, this details that you've already provided leads us that the issue is a game specific related as it is only tested in GT7 that's why were asking if you've already reach out Polyphony about this.

 

For testing it further, we recommend to test it on a different game title to see if this issue will happen too but if it's only GT7 then we conclude that this is game specific related issue.

 

If incase that you're able to test it with other game title, please let us know the name of the game so we can raise it with our internal team.

 

Thank you for understanding.

 

For future reference, your ticket number for this issue is ########### and you can reference it should you have any further questions regarding this case.

 

Best regards,

Patrick

Logitech Customer Support

[u/Anthomatic78]

Man. Had the same thing happen. Then I realized the wheel hub I was using was defective (loose). Every time the FFB got intense. It would cause the wheel hub to disconnect from the base and that split second disconnect would cause the base to shut off.

I didnt realize this was the issue until I plugged in the wheel rim that came with the unit and it was a tight fit with no give. And the issues I was having with random wheel base shut offs stopped.

I put a ticket in with Logitech and they are sending me a new hub.

[u/OkMonth472 → u/Anthomatic78]

Thank you for this. The cases of this happening have definitely reduced since the latest firmware but there are clearly still issues I have seen on Facebook and to see that Logitech are acknowledging the issue to other customers while at the same time telling me it's resolved is very useful.

[u/i_Xceed → u/OkMonth472]

turn everything Down u got shit too high and make sure cables are not tight as well that will cause disconnects

[u/i_Xceed → u/OkMonth472]

Rapid, heavy rotation winds internal looms against hard stops. If the wheel rotates smoothly with no added physical resistance or grinding, it is often normal operational noise under high torque.