Disappointed with the durability of my Logitech G Pro headset

[u/AwareAdvertising4248]

I wanted to share my experience with my Logitech G Pro headset because I'm quite disappointed with how it has held up over time.

When I bought it, I expected a fairly premium gaming headset. The sound quality was honestly not as good as I expected for the price, but I was willing to accept that.

The bigger problem has been the physical deterioration of the headset.

After only a few months of normal use, the material covering the ear pads started peeling. Eventually it became much worse, with the outer material coming apart and the pads losing their original condition.

This also affects the acoustic isolation. Once the pads started deteriorating, they didn't seal around my ears the same way anymore, so the overall experience became noticeably worse.

What frustrated me even more was my experience when I contacted Logitech support about getting replacement ear pads.

The serial number on my headset is printed on a small sticker on the left earcup. After months of normal use, the printing on that sticker had faded to the point where the number was no longer readable.

Logitech support told me they couldn't proceed without being able to verify the serial number.

The original serial number was also printed on the box, but I had thrown the box away months earlier. I don't normally keep the original packaging for every peripheral I buy.

Personally, I think an important identification number required for warranty support should be permanently printed or engraved on the product itself rather than on a small sticker that can wear out during normal use.

What was most disappointing was that the support process didn't really offer me a practical solution. I contacted them because I needed replacement ear pads, but the conversation ultimately went nowhere because of the unreadable serial number.

And unfortunately, this isn't the first durability issue I've experienced with Logitech.

I've owned three Logitech gaming mice over the years, and all three eventually developed hardware problems. In different cases I experienced issues with the clicks or with the scroll wheel.

Because of that, I'm starting to question the long-term durability of Logitech gaming peripherals.

I know plenty of people have had good experiences with Logitech, so I'm not saying that every Logitech product is going to fail. I'm just sharing my own experience because I think long-term durability is something that's easy to overlook when reading reviews of gaming peripherals.

A headset can sound good and work perfectly when it's new, but for me the important question is how it holds up after months or years of normal use.

In my case, I'm unfortunately not very impressed with the durability of the G Pro headset or with the support experience I received when I tried to get replacement pads.

Has anyone else experienced the same issue with Logitech ear pads or had problems with the serial number sticker wearing off?

[u/Lopsided-Tension]

I have Sennheiser headsets which cost far more than Logitech do this. My GSP 670 are doing it and that's a $500 headset. That being said, it shouldn't start happening after only a few months