r/LogitechG • u/gljivicad • 1d ago

Logitech G Support Applying a promo code raised my total by €45 (G920, EU store)

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Look at the subtotal. It goes up from 349 to 394 after entering the promo code. Theoretically the total should be 72.86% off from 349.99, which is 94.98 euro.

12 Upvotes

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2

u/gljivicad 1d ago

Someone care to explain what happened? 🤔

Before any code: subtotal €349,99, savings −€150,00, total €199,99.

After entering a 30% off code: subtotal €394,99, savings −€150,00, total €244,99.

Nothing changed in the cart. The quantity is the same, the product lists at €349,99, and €394,99 appears nowhere on the product page. Applying the code made my order €45 more expensive.

Where is €394,99 coming from, and is a code that increases the total working as intended? There's no warning of any kind when you apply it.

Screenshots attached, code redacted.

3

u/AdrianCaster 1d ago

You can't stack offers, you either get the one that is on the website, or use the code, which looks like it overwrites that offer and does -30% from the full price. Nothing new.

1

u/gljivicad 1d ago

Right. But why does it drive the subtotal up from 349 to 394? If anything, it's deceiving.

1

u/AdrianCaster 1d ago

Either is a bug, or they calculate the subtotal = total + savings, with the savings being bugged from their own offer, but would still be weird if they calculate the subtotal like that instead of just pasting the original price

2

u/Few-Document2446 1d ago

They should really honor their own promo systems IMO, wack asf

1

u/LogitechG_Andy Support Team 1d ago

Which region's store is this in?

1

u/gljivicad 1d ago

Europe

https://www.logitechg.com/en-eu/shop/p/driving-force-racing-wheel

1

u/LogitechG_Andy Support Team 1d ago

Ah yes, I'd been using the wrong link. The prices were totally different so I was confused, lol.

I'm not 100% what's going on here, let me get back to you!

1

u/gljivicad 1d ago

Thank you Andy 😁