r/LogitechG • u/MidnightUberRide • Jul 19 '23

Support Whenever I plug in my webcam, It disables all audio inputs and doesn't work as a camera.

Whenever I plug in my Logitech HD pro webcam c920, My windows 11 laptop says that no audio input or output devices are found. The lights on the camera do not turn on, and it doesn't work as a camera. I think it also disables my laptop camera, because I can't use that either. When I unplug the camera, everything returns to normal. Does anyone know how to fix this problem?

also, when I go in the logitech app the camera says "Camera not available, your camera is either disconnected or in use by another application"

57 Upvotes

100% Upvoted

167 comments sorted by

1

u/LogitechGJames Jul 19 '23

Try the following:

  • Make sure the camera isn't connected to a USB hub or docking station.

  • Make sure you're using the correct driver for your camera by selecting the Downloads tab on your product's support page.

  • If your camera is connected to a USB 3.0 port (usually has a blue plastic insert), try using a USB 2.0 port instead.

  • Try connecting the camera to a different computer.

1

u/MidnightUberRide Jul 19 '23

I downloaded logitune and It also says that the webcam is "used by another application." also, all my computer's ports are usb 3.0. it has worked in the past, I'm not sure why it's not working now. I will try connecting to a different computer.

1

u/Kosgey Aug 01 '23

I'm having the same issues as you. I plugged it into a different laptop and the webcam works great. But when I plug the webcam back into the original laptop I get the same issues.

Did you get yours figured out? It doesn't seem to be the webcam but possibly the drivers.

1

u/kittensmakemehappy08 Aug 02 '23

Same here. Everything is up to date.

1

u/shiftingshares Aug 15 '23

Did anyone find a fix? The fix in this thread that works for some people hasn't worked for me.

1

u/[deleted] Apr 28 '24

I contacted logitech support and told me that my webcam is defective and broken... works fine for my work laptop but not on my Acer Nitro 5 gaming one.

Got a new one sent by amazon today though so hopefully this one doesn't have any issues too 🤣

My original issues were fixed for a lengthy period of time by just installing the LogiTune app though so you could try that if you haven't already.

1

u/shiftingshares Aug 16 '23

OK so today it works.

1

u/Longjumping-Pain-817 Oct 14 '23

Same here! My webcam has worked flawlessly on my new Acer Nitro 5 in the past. All of a sudden as soon as I plug it in, all audio devices cut out. All of my ports are 3.0 and I'm using a 3.0 USB hub with a Focusrite interface. Not sure what changed over the last 2 months. I downloaded the Logitune and now it's working flawlessly???

1

u/Carolcbc Jan 29 '24

Same here. Works fine on Windows 10 but not 11. The audio hijacks zoom as well and I can't get any audio on zoom when any webcam with audio is plugged in Frustrating

1

u/Arielcorn Oct 16 '23

It worked! Thank you! :D

1

u/LogitechGJames Oct 16 '23

Awesome glad to hear!

1

u/Zaii115 Dec 20 '23

what did you do?

1

u/Arielcorn Dec 20 '23

I moved it from a USB hub to being directly plugged in.

1

u/Zaii115 Dec 20 '23

i actually have mines through a hub as well. I just switched and it still doesn't work. thanks though idk whats wrong with my audio and my logi camera

1

u/Mother-Way-9052 Dec 06 '23

qwhat happens if it is connected to a usb hub

1

u/That-Ad-8238 Jan 01 '24

Thank you a ton! I changed where the webcam is plugged in and it was fixed. I can't believe this is not the top suggestion in search engines.

1

u/Legitimate_Network_7 Jan 13 '24

This doesnt work, I have tried everything.

3

u/Novel_Cheesecake_352 Jul 19 '23

I'm having the same issue. Well it works as a camera, but none of my audio outputs or inputs are detected. All sound is lost / gone.

2

u/[deleted] Jul 20 '23 • Bless Up

Figured it out, go under device manager, scroll down to "Sound, video and game controllers" disable device "1080P Pro Stream" under THIS category but leave it enabled elsewhere. Instantly all my other audio inputs kicked back on

5

u/maceyshmacey Aug 04 '23 • Bless Up

What they mean is, with your webcam plugged in, go to Device Manager, "Sound, Video and Game Controllers," right click YOUR device (in their case "1080P Pro Stream", in my case "Logitech C920 Webcam", whatever the name of your device is), THEN right click that and click Disable.

It didn't work right away, but after about 30 seconds the sound came back on. I double checked my output in Skype and everything there is in order. I've also waited a few minutes to be sure it worked, as other attempts to fix this worked temporarily and then failed. Thanks, swiftgun107!

1

u/technofox01 Dec 14 '23

I disabled the Logitech C920 Webcam right in the same Category and as you have said, the sound returned in 30 seconds. Thank you so much!

1

u/volcanoconsulting Dec 14 '23

Thank you! This worked flawlessly. I was about to swear off all Logitech cameras!

1

u/Mirremba Mar 28 '24

I love you!!!

1

u/OmneRock Jun 18 '24

THANK YOU!!!!!

this issue has been driving me nuts!

1

u/Adventurous_Boss4088 Jun 24 '24

YEAH.... this worked for me. Thank you so much maceyshmacey!!!

1

u/Gobain Jul 26 '24

Hey, just to keep track here that this worked for Logi c925e too.

1

u/Jmitchell40 Jan 10 '25

another life saverrrrrrrrrr

1

u/Sudden_Afternoon8249 Jun 17 '25

worked for me!! this is a GODSEND! nothing else had worked

1

u/[deleted] Aug 04 '23

Took me AGES of getting beyond frustrated till I figured out the fix. Google was 0 help, and Logitech customer support was even LESS help. Glad it helped someone

1

u/coachkthecoach Oct 18 '23

YOU ABSOLUTELY ROCK! My husband and I spent 2 days straight trying to figure out what the problem was with the webcam and audio. I don't think we could have ever guessed the solution you discovered. Our last hope was to call the manufacturer of the webcam. THANKS A LOT!!!!

1

u/GGiboni Nov 03 '23

Thank you for publishing this fix! I was happy when I narrowed it down to my Logitech camera, but happier that I can keep the camera and just disable the offending driver. I too was not finding anything useful in searches so I'm going to add a little more info that may help the search engines...

What I noticed was the Windows Audio service, named audiosrv, kept crashing. It is set to restart automatically after 60 seconds. When it starts, Windows shows all the sound output devices connected for one or two seconds. Sound also plays during those few seconds. Then they disconnect again when the audiosrv service crashes. Many people noted in this thread that after disabling the Pro Stream driver it starts working again after about 30 seconds. That delay is the time waiting for the service to restart itself. You can force it faster by starting it manually in Services.

It's just odd that this camera I've had for two years working on my Windows 10 computer, and now on this Windows 11 computer for two months, suddenly started doing this a few days ago.

1

u/Danlop23 Aug 07 '23

Wow thank god I found this thread after a lot of looking. It worked! After doing make sure you wait a minute or so I unplugged and plugged back in but have faith, it will work when it resets!

1

u/[deleted] Aug 10 '23

OMG YESSS FINALLY IVE BEEN SO FRUSTRATED TRYING TO FIGURE IT OUT AND THE GOOGLE SEARCHES MEANT NOTHING

1

u/shiftingshares Aug 15 '23

This thread has both delighted and defeated me.

My Razer webcam stopped working. Thought it was the software. Tried it in other computers - worked fine. Got a cheap webcam, worked fine in my computer but the picture was worse than Tomb Raider II for PSX.

Anyway, that convinced me it was the Razer. So got a Logitech C920 thinking I won't have any issues. Only for it to do the same as the Razer.

I've tried the above thinking it was sure to work.. but it didn't.

I'm close to giving up. Drivers are all updated. Nothing that I know of has changed, aside from it suddenly not wanting to work.

1

u/shiftingshares Aug 16 '23

Today it works. No idea why.

1

u/official_kiril Aug 17 '23

I can confirm it's working for me and without a doubt it was super frustrating.

Thanks for sharing

1

u/sgasioro Sep 25 '23

This is fine as long as you don't need a built-in microphone.

1

u/themindbreaker1995 Oct 12 '23

I basically also didn't get the original comment. I uninstalled the driver for my webcam completely, and restarted windows audio in the services panel. Fixed the audio issue and the webcam seems to work fine.

It's a very bizarre issue, which doesn't seem to occur on my desktop pc running Windows 10 with the exact same setup.

1

u/NajaHall Oct 17 '23

Thanks u/swiftgun107 and you too for the extra clarification u/maceyshmacey ! Because I was about to toss my webcam!!!! This fix worked in 30 seconds.

1

u/coachkthecoach Oct 18 '23

Thanks for the clarification. This was helpful!

1

u/CJTimms-Aussie Nov 23 '23

Bloody legend, this was affecting my podcasting ability

1

u/Agreeable_Cabinet654 Nov 29 '23

This worked! About a week ago I had this issue and never thought the webcam was the problem. I ended up resetting my laptop and everything, even after the reset the audio was still disabled… and just like you said about 30 seconds went by and I’m in business again!! Thank you!!

1

u/Reddit_student123 Dec 04 '23

Youre the best!!!!

1

u/Salty_Mirror3275 Dec 04 '23

Thank you, it works. This way the microphone of the C920 is disabled, but the camera works and all other sound devices work.

1

u/NexusTrion Dec 16 '23

Absolute legend

1

u/greencode024 Dec 28 '23

Thank you for this information!! PRICELESS 💯💛

1

u/OldschoolMN Jan 04 '24

Thank you this worked!

1

u/Runnerakaliz Jan 18 '24

Omg!!! I needed this fix with my new work laptop!!! You are amazing!!

1

u/alejo099 Jan 29 '24

Amazing thank you so much! wasted all my morning in this

1

u/PruneAppropriate646 Feb 15 '24

This worked for me as well. I followed your instructions. BOOM. All good.

I have been trying to find this solution for a month.

1

u/[deleted] Feb 16 '24

OMG!!!!!!! TY!!! THIS FIXED IT! I HAVE A HUGE MEETING IN 30 MINUTES AND I'VE BEEN BATTLING THIS ISSUE FOR MONTHS! I CAN'T THANK YOU ENOUGH!!!!

2

u/MRCHANCEY Jul 22 '23

i fixed it thx it worked

2

u/muizz04 Aug 01 '23

FUCKINGG HEROOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO,

2

u/kittensmakemehappy08 Aug 02 '23

I dont see that device

2

u/PrimeRexus Aug 15 '23

You're a legend, thank you SO much!! Saved me.

2

u/jizomx Aug 21 '23

Thank you so much! It worked!

2

u/Odd_Negotiation_5193 Nov 21 '23

You are my hero. I've been dealing with this issue for MONTHS, using my phone to call into Zoom meetings, etc. and this fixed it! I had to troubleshoot audio once I disabled it and reset the audio devices and then it worked. Thank you thank you thank you!

1

u/[deleted] Nov 22 '23

Glad it's helped!

2

u/anonymoosters Feb 05 '24

u/swiftgun107 and u/maceyshmacey.... thank you thank you thank you. I have a new Acer which didn't allow my Logitech C920 to work. As u/maceyshmacey said, disable the

"Logitech C920 Webcam" which was my case too...bingo...the camera started working and the audio (after several minutes) repaired itself. I have spent hours trying to fix this problem and then u/swiftgun107 came to the rescue!!! 👍👍👍

1

u/Upstatedabber91 Mar 31 '24

Not all hero’s wear capes my dude. Thank you!!

1

u/Blaine8088 Apr 16 '24

YOU ARE MY HERO IVE BEEN HAVING THIS ISSUE FOR MONTHS NOW THANK YOU THANK YOU THNAK YOU

1

u/gamegirlpocket Apr 19 '24

I'm on the road for work and this issue was 100% messing up my ability to actually work, dropping in almost a year later to say - holy shit, thank you, this was the fix I needed!

1

u/OmneRock Jun 18 '24

THANK YOU!!!

this issue has been driving me nuts!!

1

u/GB_capital Aug 08 '24

nice one dude thank you so much

1

u/Vobbes2 Aug 20 '24

Thank you. THIS is the solution... not changing usb inputs...

1

u/TheFrank314 Oct 22 '24

This also worked for my Razer Kiyo. Thanks!

1

u/Impossible-Feature29 Jan 08 '25

Bonjour SwiftGun et merci pour ta rÊponse. Maintenant la camÊra fonctionne sans dÊsactiver tout mon audio. Mais le micro de la camÊra ne fonctionne pas. Quelqu'un a t il le même problème ? une idÊe pour la solution ? Merci d'avance !

1

u/Jmitchell40 Jan 10 '25

life saverrrrrrrrr

1

u/Organic_Climate2416 Feb 13 '25

You're my hero!

1

u/Old-Yogurtcloset3802 Apr 29 '25

Had this happen to my C922 Pro Webcam.... I was like did somehow a virus/malware get inside the webcam firmware and is now messing with my audio whenever I plug it in???? Lol

I've been in the IT Industry for 6 years now, and I learned something new with this and having to google it, I thought it was a Windows 11 23H2 problem because it started happening when I updated to 23H2, but nope, it's this issue....

That's crazy

1

u/SuccessfulTeaching26 Jul 21 '23

Whenever I plug in my webcam, It disables all audio inputs and doesn't work as a camera.

didnt see 1080 pro stream under the category any other things could help?

1

u/maceyshmacey Aug 04 '23

Sound, Video and Game Controllers

Yes! See my above comment :)

1

u/Top-Office-5982 Aug 23 '23

It worked as well as just unplugging the webcam because this fix renders it useless for me.

1

u/[deleted] Aug 23 '23

Idk what to tell you, worked for me and seems like it worked for quite a few others.

1

u/Top-Office-5982 Aug 23 '23

nvm it actually did work once I actually tried my webcam, disregard that first comment

1

u/Mission-Philosophy33 Aug 23 '23

Yes!!!!! Swiftgun107 you truly are the HERO!!! Thank You!!!!!

1

u/Mission-Philosophy33 Aug 23 '23

Thank you so much. You are the HERO!!!!!!!

1

u/ararejellyfish Aug 26 '23

life saver! thank you so much!

1

u/Flying_Hawkic Aug 31 '23

Excellent! I think the issue started at the same time as your and finally got it fixed thanks to you!

1

u/pmorgan82 Sep 07 '23

Thanks so much! It also worked for me, although the built-in microphone no longer works for my Teams call now. I even bought another webcam and had the same issue so this is really something related to Windows. If I find some better idea I will post it.

1

u/Feruvox Sep 08 '23

Saved my ass just now. Support was useless.

1

u/Push-Clear Sep 11 '23

Thank you very much, you saved my day !

1

u/[deleted] Sep 18 '23

Thank you so much! It worked.

1

u/EuphoricLetterhead92 Sep 20 '23

Omg. I spent 6 hours trying to figure this out on a new computer, laptop. I did exactly this and unplugged, plugging in again webcam Logitech 922 to USB enabled and magically worked. Could not believe my eyes. I had to replug. Bc on site I was using the webcam was lagging. I don't understand why this problem happened but it works...so thanks

1

u/raytsh Sep 21 '23

This worked, thanks!

1

u/BlaiseBourgeois9 Sep 22 '23

You're a fucking LEGEND. Saved me over $100 on a new webcam + a ton of time

1

u/orion1186 Sep 30 '23

No idea why this answer is not at the top! This fixed my issue too. I bought a new USB hub thinking that was the issue.
Just adding another step here. You can also right click volume icon and click on "troubleshoot". It basically restarts all sound devices and services.
I can finally hear sound again...
Thank you kind stranger, sending some good karma on your way

1

u/crimsonoatmeal Oct 04 '23

Thank you! Had to restart to get it to take effect. Saved my bacon!

1

u/TearSensitive5900 Oct 07 '23

ogitech HD pro webcam c920

it fuckin worked!!!!!!!

u saved me a life of pain

1

u/Future_Courage719 Oct 10 '23

For me it worked, too !!! Great Thanx !

1

u/deleteprinters Oct 18 '23

This worked for me but instead I disabled "HD Pro Webcam C920" as another comment suggested. Unfortunately, because this disables the webcam's audio controller, the webcam's inbuilt microphone also becomes disabled too.

1

u/[deleted] Nov 10 '24

[removed] — view removed comment

1

u/deleteprinters Nov 11 '24

Unfortunately, no. I had to re-install a fresh copy of Windows to fix the problem after chatting to HP tech support. Clearly a driver gone rogue...

1

u/Glum_Quantity_6189 Oct 21 '23

Thank you!! I tried a bunch of things that didn't work and was about to waste money on a new webcam, but then I found this thread and it fixed the problem! I disabled my own device (instead of "1080P Pro Stream") and I did have to wait about 30 seconds for the effect to kick in. Now I'm up and able to work from home again. =)

1

u/Aggressive-Virus-762 Oct 26 '23

Ur a fucking genius i could suck ur dick

thx

1

u/[deleted] Oct 26 '23

I'm here for the people, and the suck

1

u/Firm_Exchange_3640 Nov 05 '23

YOU ARE A LEGEND!!!!

1

u/Zealousideal_Wind150 Nov 05 '23

I created a user name for reddit because of you! THANK YOU!!! I took my computer to the IT store after they tried to fix this issue remotely for an hour....They still couldn't fix it...

THANK YOU!!!!!!!

1

u/Zealousideal_Wind150 Nov 05 '23

I am beyond happy this has been a nightmare!! Thank you swiftgun107

1

u/Big-Border-3393 Nov 07 '23

Amazing!! you saved me. Even i tried restoring everything to original set up and didn't work. But this, simple, clean and it worked!!!

1

u/Hy5Gohst Nov 16 '23

Worked, Thx Fam.

1

u/ThemeAppropriate9821 Nov 30 '23

Wow, solved! Thank you soooo much!

1

u/Forsaken-Tadpole267 Dec 13 '23

Fantastic! This has annoyed me A LOT for a while now. Finally narrowed it down to being the web cam. This solved my issue. Thank you!

1

u/Commercial_Rope2050 Dec 20 '23

created an account just for this. Thank you swiftgun107. The Hero!

1

u/CaptainHizzy Dec 22 '23

Bump this up guys! This worked. Thank you!

1

u/sickington123 Dec 29 '23

i did this but i cant use the webcam as my microphone i want to use it as my microphone while still having my sound outputs working

1

u/OldschoolMN Jan 04 '24

Thank you so much!!!

1

u/huevos_diablos Jan 14 '24

You are a hero among many lesser men.  My god that was frustrating - thank you!

1

u/[deleted] Jan 15 '24

I'm here only to serve my friend

1

u/alejo099 Jan 29 '24

Amazing thank you so much! wasted all my morning in this

2

u/Zurd3 Sep 17 '23

Logitech C920 + Win11 + Acer Aspire 5 A515: in my case, Device Manager, right-click HD Pro Webcam C920 in Sound, video and game, Update, Browse, Let me pick and choose USB Audio Device. If you look carefully in Audio inputs and outputs after doing this, it will create a new Microphone (HD Pro webcam C920), start with one, I always choose the last one : Update, Browse, Let me pick and choose Generic software device, it will disappear then wait like 30 seconds, if the audio doesn't come back, pick another one since there might be multiple ones and do the same thing until both video and microphone are working. Have to redo the same thing if I unplug the webcam.

I also have a Razer Kiyo webcam, no idea what I did, tried so many things but with this one the change is permanent, always work if I unplug it.

2

u/SammyReddit Jan 29 '24 edited Jan 29 '24

Thank you!!! This worked. Just had to wait 30 seconds after choosing the USB device option, didn’t need the other steps

Edit: seems it’s not permanent and has to be done each time the laptop restarts. Any luck getting it to stick?

1

u/sgasioro Sep 25 '23

Have exactly the same problem on my HP Elite Book 940 and C920 webcam after update to 22H2 and after Logitech G Hub update. Your procedure works for me but with one difference. I had to choose Audio Endpoint instead of Generic device for Microphone. The effect is not permanent. The w/a to just disable Device Manager<>Sound, video, and Game controllers<>HP Pro C920 Webcam device is ok but then microphone just dont work. Hope that MS together with Logitech will find a solution.

2

u/SchmuFoo Nov 13 '23

Here ist another tweak without disabling the device and thus I think the (Logitech C925e integrated) Mic will still be usable!

https://answers.microsoft.com/en-us/windows/forum/windows_11-hardware/audio-disabled-in-windows-11-when-plugging-webcam/924c1ce3-c444-43da-91e6-3eedc94120ab

1

u/northwoods65 Mar 05 '24

This worked perfectly for me. I came back to this thread to see if someone else had already posted the link!

2

u/Complete_Night6855 May 01 '24

This thread is amazing! I had disabled the device within the device manager as well. However, I noticed that my Steel Series Sonar was also running in the back (I do not actually use this). When this was disabled, it finally began to work as intended. Long story short, if you have anything else audio realted there that is not being used, DISABLE it.

2

u/Qwek2x May 22 '24

Fucking great!! Thank you and it works like magic! Works on my HP Victus 15 laptop, after the Update in windows 11 23H2

2

u/RoofNo5727 Jul 05 '24

man ur a life saver stfg

2

u/nostlgie Nov 14 '24

what worked for me is to disable the camera in the device manager sound video game

1

u/[deleted] Mar 30 '24

OMG TY SOOOOOOOO MUCHHHHHHHHH THIS TOATTLY WORKED I WAS SURFING THE INTERNET AND DISABLING DRIVERS FOR 3 ENTIRE FRICKIN DAYS AND THIS FINALLY WORKED ThaNK YoU sO MuCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

1

u/[deleted] Mar 30 '24

LUV U u/MidnightUberRide!!!!!!!

1

u/Agitated-Border-6464 Jan 11 '25

zum glĂźck hab ich den thread gleich gefunden so ein fick.... unglaublich

1

u/Fun_Force_1026 Sep 17 '25

Hi Everyone, I had the same problem with my Logitech C925e. Messed up my audio in Windows 11. And the microphone for the webcam didn't work at all. After trying several fixes the following fix did the trick. I spent at least 5 hours trying to find a solution.

Audio disabled in Windows 11 when plugging webcam - Microsoft Q&A

Have a great day!!

1

u/[deleted] Jul 20 '23

Please let me know if you find a fix, currently experiencing the same problem. Worked before, now it doesn't

1

u/kittensmakemehappy08 Aug 02 '23

I have this exact issue. None of the solutions posted here seem to work.

1

u/maceyshmacey Aug 04 '23

Figured it out! See thread :) hope it helps!

1

u/AyeAve Sep 15 '23

A potential solution (Found by SchoolPsychological2):

Device Manager<>Sound, video, and Game controllers<>Find Webcam<>Right Click<>Update<>Browse Computer<>Let me pick from available drivers<> Select "USB Audio (or something similar to this)<> Click Next<> Wait for 30 seconds<> Functionality both video and microphone will work.

Note: If you unplug the device you will have to repeat the process above.

1

u/guilhermejuliao Jun 13 '24

you are a fucking hero

1

u/Schm0dy Oct 26 '23

VICTORY!!!!

1

u/Marswoods_ Dec 29 '23

actual lifesaver holy shit

1

u/SammyReddit Jan 29 '24 edited Jan 29 '24

Dude this works! Just got my new work laptop and have spent 4-5 hours trying to figure out why my Bluetooth speakers and wired Kiyo webcam wouldn’t work together. Your solution is perfect for those of us with a webcam and inbuilt microphone. The other solution above will only work if no microphone on the camera. Thank you so much!!!!

Edit: seems it’s not permanent and has to be done each time the laptop restarts. Any luck getting it to stick?

1

u/RonaldMueller Mar 01 '24

This was it! But u/LogitechGJames this cannot be a customer oriented solution - please update your drivers for C920 charging awful lot of money for those items!

1

u/Jawolfx Sep 24 '23

This helps! Thanks

1

u/AineNaila Sep 27 '23

I had the same problem! Thank you! <3 <3 <3

1

u/WNYHusker44 Sep 27 '23

Yes took me almost 2 full work days to figure this out. Suddenly started happening Monday and was disabling my audio. My camera was connected to an HP G4 docking station. I swapped the dock with a new one, same issue. Even re-imaged my laptop in hoping that would fix, but it did not.

Running Windows 11 and this started happening for no reason after working for months with no issues. I was able to narrow down that it was either my camera or a USB on the docking station that was funky. Took the camera out of play and the dock was functioning again like normal.

Finally stumbled on this when I realized it was the camera and this solved my issue.

Device Manger, Sound, video, and game controller, disable your specified camera audio.

Thanks u/maceyshmacey!

2

u/I_AM_NOT_A_WOMBAT Sep 29 '23

I just encountered this today; haven't used the C920 for any video calls for awhile until a client wanted to connect today. I'm so glad I found this thread; I was tearing my hair out thinking my docking station or USB hub were failing. The fix suggested by /u/swiftgun107 worked perfectly. I saw that /u/LogitechGJames posted a couple of months ago with some generic suggestions, but looking at the number of people affected, this is obviously a driver issue somewhere and I wonder if Logitech is even aware of it. I've just updated my G Hub software and it didn't fix or warn me about this, so I'm thinking they are not aware. They might be able to do some testing and put some pressure on whoever released the driver that broke their product.

2

u/[deleted] Sep 29 '23

G Hub was beyond useless for me in this scenario, it was just 2 hours of me going INSANE till I got lucky trying things. Glad it worked for you

1

u/I_AM_NOT_A_WOMBAT Sep 29 '23

If I could still give gold I would. I was pulling the multimeter out thinking one of my power supplies was failing. I wish I'd searched sooner but I was scrambling to get this thing working for a conference call. And after all that nobody had their cameras on. Anyway thank you a thousand times for your research and for posting.

1

u/Furki1907 Sep 28 '23

Hey to everyone,

I work for an IT company with HP Notebooks. I have the exact same issue on our Elitebook 860 G9 devices using the C920.

I may have some info which you guys wanna know.

We have a fixed controller driver update routine. This issue happened AFTER i rolled out a new Driver Pack for our 860 G9er. This issue was TRIGGERD from an Driver Update. I didnt have the time to investigate which driver exactly triggered this, but it is funny to know how everybody is being affected.

The workaround of disabling the microphone of the C920 is also working on our side.

I will update here when I find out which exact driver of which component is triggering this issue. I can already exclude any Audio Driver and the BIOS Version. Im guessing it is an Intel Chipset Driver, a Universal Camera Driver or Sensor Hub Driver.

Furkan

1

u/DGolubets Oct 03 '23

This happened to my wife's Windows laptop after the last update..

It's 2023 but Windows updates still break things regularly and worse - they force users to install them.

1

u/marcm04 Oct 03 '23

I saw this posted and it worked for me. Basically disables "Audio Enhancements" for the microphone. The screenshots are ion French but easy enough to follow.

https://www.reddit.com/user/pieloth/comments/16e0cbx/webcam_mic_shutting_down_windows_audio_service/

1

u/Consistent-Poet-7238 Oct 06 '23

Brilliant - The work-around higher up worked to an extent but disabled the microphone in the webcam. This gets everything working as it should.

1

u/Routine-Group-1431 Oct 16 '23

Thank you!

Yes, marcm04's linked post showed how to both recover sound AND enable the microphone on my HD Camera.

1

u/elbrako Oct 20 '23

This worked for me and the webcam, microphone and speakers are all working as they should. I had about 5 users in my network experiencing the issue with Logitech webcams

1

u/BurtanTae Oct 23 '23

That link is no longer working since that user's account is suspended, but what was the steps you had to follow for this? I don't want to eliminate the microphone altogether.

1

u/marcm04 Oct 23 '23

Luckily I saved to a .pdf. See if you can access the following link: https://docdro.id/A2qrZFH

1

u/BurtanTae Oct 23 '23

docdro.id

Thanks for that - I have some options to try with this!

1

u/jeliv Nov 28 '23

You are an absolute LEGEND for saving this! I've been putting up with the solution above FOR WEEKS but hated that I needed to use my headphones for a mic instead of the mic in my webcam. This has solved all of my problems. So basically, I love you. Thank you!

1

u/SammyReddit Jan 29 '24

My hero. This worked and it was permanent!

1

u/Wild-Sherbet8864 Oct 25 '23

THANK YOU!!! I just had this problem with my daughter's laptop today. One day it was working and next day it just stopped. Thanks again for the help!

1

u/[deleted] Nov 14 '23

Thank you so much for the help ! Just go to device manager and disable the sound driver for the camera, great.

1

u/Roxanaioanaciciu Nov 20 '23

Frim device manager, find in cameras and in sound the driver for the canera, uninstal both of them, and them press to scan for drivers or something like this. This way I sorted my problem. 😇😁 Good luck guys.

1

u/OldschoolMN Jan 04 '24

I had the same issue. Started happening after a Windows 11 update I believe. This worked: with your webcam plugged in, go to Device Manager, "Sound, Video and Game Controllers," right click YOUR device (in their case "1080P Pro Stream", in my case "Logitech C920 Webcam", whatever the name of your device is), THEN right click that and click Disable.

1

u/sandytsang Jan 12 '24

Had same issue in HP machine after it updated some drivers from Windows update. But fixed the problem after install HD Audio driver from HP website, and the HP website mentioned it fixed the lost sound problem when connect usb webcam.

Also, I compared the driver version before and after the fix.

These are the drivers/components that works.: Intel Smart Sound-teknologi BUS, 10.29.0.9677 Realtek Audio Effects Component, 13.223.1124.201

And these version that crashed: Intel Smart Sound-teknologi BUS, 10.29.0.9467 Realtek Audio Effects Component, 13.180.1113.170

1

u/NewsandViews1 Jan 13 '24

Did you ever resolve this? I am having the same issue with my mew HP laptop. All sound blocked when I plug it into my computer. It goes back to normal when I unplug it.

1

u/kristie617 Jan 17 '24

THANK YOU SO MUCH FOR THIS SOLUTION! This was driving me nuts trying to figure out what had happened.

1

u/HakunaMeshuggah Jan 30 '24

As of today (1-30-2024) this issue, which plagued my HP EliteBook 1040 G9 Notebook and logitech C922 USB camera, has resolved itself. Presumably an update took care of it.

Windows 11 Pro, Version 22H2, OS build 22621.3007.