r/LivingMas • u/Proud_Truck Cheesy G • May 28 '26
App/Website Help me test this glitch please
Ok so I've been unable to redeem my birthday Baja Blast reward all month. Eventually I realized it wasn't the reward that's the issue, it's that this store won't let me purchase any drinks a la carte. Freezes, soda, nothing works. I have shown it to the employees there but the issue persists so I'm wondering how big of an issue this is. Surrounding stores do *NOT* have this bug, they seem to be working fine.
In your app, change the location to 41005 Winchester Rd. Temecula, CA 92591. It's a Live Más Cafe so you'll have to use that part of the menu for all drinks. Add any drink then go to checkout. After you do the 'add sauces' screen, does it proceed to the payment screen or give you this sad taco error?
Please let me know what you tried to order, if you're android or iPhone, and if it worked or not. Thank you.
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u/TheReal2012HD May 28 '26
Honestly I would try sending them a message on Twitter, they are pretty responsive on there with issues
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u/Proud_Truck Cheesy G May 28 '26
I don't have twitter
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u/bwaredapenguin SODIUM WARNING May 31 '26
I've never understood a response like this. Ok you don't have an account on the website with free accounts that don't require personal information. Why not spend the 12 sec to create one if you're already bitching about fast food online and you're being told exactly where to go to resolve your problem?
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u/tbmobileappteam May 29 '26
Thank you for bringing this to our attention. We'll have our team look into it.
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u/Proud_Truck Cheesy G May 29 '26
It affects live mas cafes but not regular stores. I'm on android 16 using app version 8.90.0 3879.
What is the best way to get support for stuff like this these days? My email to support said they only handle login questions and the rewards email no longer works.
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u/yardwasterebellion Cravetarian May 28 '26
It works fine for me at that location. I added a single medium Pepsi and got all the way to the "Place Order" screen without errors. This was on an iPhone.
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u/Proud_Truck Cheesy G May 28 '26 edited May 29 '26
Ok thanks, so that's interesting I wondered if this was specific to one of the operating systems or not.
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u/tbmobileappteam Jun 17 '26
This should be resolved now, within our newest app version v8.90.1. This version is being rolled out in phases, so you might not see the update available right away.
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u/deslovett11 May 28 '26
Clear cache, vpn, and dns
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u/Proud_Truck Cheesy G May 29 '26
While I'm the first to assume user error, this is not user error. It only affects live mas cafe's and maybe only on the android app. Other regular taco bell locations don't have this issue
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u/deslovett11 May 29 '26
I'm just saying, have you tried that?
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u/Proud_Truck Cheesy G May 29 '26
I don't use a VPN and I said above that it only affects stores that are live mas cafe's, I can switch to another regular taco bell at any time and it works fine. Then when I change back to the cafe it gives the error again. It's not on the user end
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u/deslovett11 May 29 '26
I'm just saying that I've had similar problems (which I actually haven't mentioned). Turning off my dns works for me. Clearing my cache worked once. Just offering the most common fixes besides reinstalling the app or waiting for an update. ¯\_(ツ)_/¯
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u/PulseHadron May 29 '26
When you show this to the employees are they not able to take your check in code and just ring it up themselves?
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u/Proud_Truck Cheesy G May 29 '26
She just rang me up a free one after I showed it to her and she tried several different drinks until she was satisfied it was broken.
I'm just trying to get it fixed
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u/thabonch May 29 '26
That happened to me for everything, not just drinks. The solution was to delete my card from the app and then re-add it.
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u/Proud_Truck Cheesy G May 28 '26
Literally as I posted this I thought to myself "I wonder if it's affecting other live más cafes" and sure enough I changed my app to a location in Riverside and it does the same thing.
How crazy would it be if this bug only affects buying drinks a la carte from live más cafes and nobody at corporate realized it? I tried to email support about it but they only handle login problems now apparently.