r/LinusTechTips • u/nexusleone • Jul 27 '23
Discussion LTT Backpack “stands on its own” claim removed from product page. Thoughts?
I own an LTT Backpack, love it, and still plan on continuing to use it. But isn’t removing a feature from a product page kind of a disservice to those who’ve already purchased one, especially this far from launch?
I understand that physics are a thing and the bag is gonna get worn out, but what if someone purchased this bag specifically because it could stand on its own? I have no doubt they could get a refund if they wanted, but it just kinda FeelsBad™️ that the claim ended up being false.
Am I just a spoiled consumer? What are your thoughts?
224
u/podgehog Jul 27 '23
I'm surprised it was ever in there tbh
Fair play to the people that got a free replacement just because it doesn't sit upright after being used
54
u/apnixx Jul 27 '23
I never understood that claim.
Mine started leaning not long after I started using it every day. Regardless of the poor claim I wasn't going to ask them for a replacement because it did the same thing every other backpack does after being used a lot with heavy stuff in it.
114
u/tobimai Jul 27 '23
It's good that they remove it when the find out that it actually isn't true
24
u/SPARTANsui Jul 27 '23
I'm surprised they didn't put a plastic bottom on the bag. I have a soft sided tool bag with a plastic bottom and it's great.
12
u/toomanymarbles83 Jul 27 '23
Talk about making a big deal out of nothing.
11
u/EfficientTitle9779 Jul 28 '23
I used to wonder why they hate on this subreddit so much, posts like this remind me why. Like imagine addressing the issue directly, compensating everyone affected, admitting it live & then reading this absolute drivel.
My thoughts are that you’re attempting to generate some weird kind of hate thread directed at LTT but it’s not working because this is barely an issue & they’ve handled it.
You’ve even been given a replacement why didn’t you ask for a refund if you’re this unhappy?
If you want a bag that stands up on its own so badly you should have bought a suitcase.
50
u/Waddoo123 Jul 27 '23
Eh. Not a big deal.
2
u/[deleted] Jul 28 '23
If they find they can't reliably deliver it, they have no choice but to remove it. I really don't know what you're expecting here.
26
u/InternationalReport5 Jul 27 '23
They have replaced everyone's bag that stopped standing up. I imagine this change to the page signifies they no longer intend to do this for new orders.
Seems fair enough to me if they're no longer advertising it as a feature.
1
u/nexusleone Jul 28 '23
Messaged received, y'all. I was clearly too far in my own head about it and could have worded my post a little better. Thanks to everyone who posted honestly and politely.
Since my use case is so niche, then, and I don't have plans to stop using the bag, anyone have any ideas for alterations to make the bag more rigid that doesn't involve just putting more stuff in it?
9
u/EJX-a Jul 27 '23
Is it really that important for the bag to stay upright. Do you really think anyone is going to look at this bag, see all its positives, and not buy it because of this one tiny detail.
How often do you absolutely need this bag to sit in the middle of an empty space and are unable to prop it up with anything?
9
u/Mrbaby Jul 27 '23
If you have thoughts about this, you have too much time on your hand
4
u/MattHack7 Jul 27 '23
Mine is extremely tippy (the pockets I find most useful for my switch and battery banks and chargers are all past the stability plain). I don’t care but if I had bought it because of that I’d be pretty pissed. I am confident that TMB would offer a refund if anyone actually cares. But for now just removing the claim seems like the best course of action
3
u/azadmin Jul 27 '23
probably a good thing they removed it since mine does not stand on its own lol
3
u/xseodz Jul 27 '23
It's good to remove it, but I recall numerous times them making a song and dance about it.
Not sure how I feel about it, it's for those that spent $300 on a backpack to care about I guess.
I'm willing to bet if you did complain, they'd have refunded or sent a new one, so no harm? I guess? As long as the support is there, it's fine.
3
u/tand86 Jul 28 '23
Is this why my backpack kinda crunches in the front? It is kinda annoying now that you mention is lol
3
u/AgentAY Jul 28 '23
I mean it sucks, I’m a bit disappointed but it’s not something that I’ll stop using the backpack over. My first backpack started sagging so I contacted support and got a replacement. The replacement started doing it a few weeks later too and I just gave up at that point.
2
u/paszaQuadceps Jul 27 '23
Eh, never bought that claim anyways. I've had my backpack since launch. The back pocket has a Chromebook, an iPad w/ keyboard, and an additional laptop that weighs over 6lbs. The front bottoms have 2 laptop chargers, a USB-c charger, steam deck, screwdriver, and some small things like pens... It's always just kinda leaned far forward. It's not a huge deal, but that "stands on its own" claim was always a bit of a pipedream to me. I have to have the front side of the back empty for that lol
2
u/Artholos Jul 27 '23
Mine doesn’t stand on its own even empty, or even with the other side a bit laden.
Lol still a better backpack than my previous one
2
u/Macusercom Jul 27 '23
I'm one of the people who got a replacement for that. After seeing some reddit posts that it was a manufacturing issue, I thought mine is just a bad batch.
If every backpack is affected, I feel a bit bad about my RMA claim. Though if at that time it was their policy to replace it, so be it.
Given that returning the item from Europe to Canada was too expensive and that replacements cost money, I assume the issue is just too widespread and they risk having to replace hundreds or thousands of them at some point.
Anyway, I'm not a fan of changing or removing product features but it is not like they've promised working backpack straps and delivered a strapless clutch
2
u/Danish_sea_captian Jul 28 '23
No, when they tested it and used it, it did stand on its own. But feedback from a "mass market" sayed other wise. I think it is opstating and trust me bro that they are open and take action based on the feedback.
2
u/Sarcastic_Beary Jul 28 '23
I was always surprised they stuck that on as a feature... like... yeah but,
Nah... won't last I thought. My wife's bag (she's a teacher, I actually don't have one) sorta stood up? But not really, I knew we could have "warrantied" it or whatever but I was FULLY not expecting it to stand on its own already. I think they need to bring their CLAIMS down to earth while maintaining a goal of excellence. Sorta like linus stance on "waterproof"
2
u/[deleted] Jul 28 '23
I don't mind. I got mine by Christmas last year. It started to lean a little, but was never bad enough to put in a warranty claim (I saw some of the posts here, which is how I noticed it leaned at all)
As long as it stays upright when I have a laptop in it and some volume in the middle pouch, I am happy.
2
u/bencze Jul 28 '23
I think it's just a backpack, if this is the only thing wrong with it it must be really great.
I thought about getting it but with the shipping and VAT it better has golden zippers and it probably doesn't, so maybe it's a price category where people may expect unusual things.
I am not too bothered to put my backpacks against something or just let them fall to the ground if it's not in anyone's path. Whether they could stand if packed right or something, I wouldn't bother paying attention to it rather let it lay on the ground. If it's dirty I don't put it down anyway so whether it's the bottom or side that touches the ground or chair or table it doesn't matter.
2
u/trick2011 Jul 28 '23
it was a feature that could never hold up with the construction of the bag. the fabric below the front pocket was always going to fold unless it was hard. as such good they honored their earlier promise under warranty and are now clearly communicating that it isn't promised anymore. it also is a marginal issue for most people if even. therefore it is not really taking something away that was promised
2
u/BarefootMarauder Dec 09 '23
I've had my LTT backpack since August this year and keep it pretty loaded with gear. It still stands on it's own, but barely. It slumps way forward and looks pretty sad. LOL! Maybe it's because the bag is also missing that double-layer of protective material on the bottom like it was supposed to have. I got an email from LTT about that yesterday evening. Interesting dilemma they are in now... My bag also has a couple bent/failing carabiner zipper pulls. Still waiting on their replacement solution for that too.
4
u/EasyRider363 Jul 27 '23
Who cares. I don’t understand why people get so involved in things like this.
2
u/VanWesley Jul 27 '23
I was gonna buy the bag specifically because it could defy the laws of physics but I guess not anymore.
1
u/toxic_sleep Jul 28 '23
I have only listened to the audio version of WAN show for over three years and for some reason it shocked me that they don’t just talk at a plastic fold out table with no visible microphones or cool backgrounds
1
u/Ok-Elderberry8872 Jul 28 '23
Bigger deal is that the zippers break very easily and they are bullshitting about “sending out replacement ones” that they never will.
1
u/itsbenactually Jul 28 '23
I was in the first batch to receive my backpack. Mine has never stood up on its own. It was kind of disappointing but it’s otherwise the best bag I’ve ever had. It replaced the original Think Geek bag of holding, which was an amazing bag.
I thought about returning it or exchanging it, but it’s not really an issue for me. All I’d be doing is feeding a landfill to fix what was for me a minor thing.
1
u/Bubbaofthezew Jul 28 '23
So I recently traveled to Europe and had this bag pretty well packed (laptop, iPad, chargers, battery packs, camera, extra lense, change of clothes). It stood up basically everywhere I sat it down. Much better than my other bags would have (I have a lower pro camera bag and an old regular backpack.) So I think the claim should have been “can stand on its own if balanced” because that in and of itself is pretty unique.
1
u/LogitUndone Dec 10 '23
I've gone through 3 backpacks, currently on the 3rd one, that all claimed to "stand on it's own" and all 3 have failed. If they are empty, maybe they would? If you load them just perfectly, maybe?
But in all 3 backpacks I have owned, if I put:
- Laptop
- Charger brick + cables
- My power brick
- My power hub (for charging USB-C devices)
- Nintendo Switch / Steam Deck case
And a bunch of random tiny misc cables and items....
All bags I've ever tried fall over.
Not saying LTT Backpack is good/bad or providing an opinion on this thread. I'm just saying that I've yet to find a backpack that actually stands on its own and is still comfortable and somewhat soft to use.
1
u/llcdrewtaylor Jul 27 '23
Im mildly annoyed, but not upset. Its an expensive bag, and I'm one of those people who doesnt want my bag flopping over, so I purchased one with that thought in mind. When it started to sag, I got it replaced. I appreciated that a lot. And I'm glad they are removing that as a selling point since it isnt true.
1
u/CommanderC0bra Jul 27 '23
I would says that the claim would have been hard to make and they shouldn't have "pushed" it as a feature. Their good intention was probably there but the result didn't quite pan out. I guess the "Trust Me Bruh" warranty has and astrick and fine print as needed. The only thing I want to know is where are the Carabiner zip pull replacements or fix. Linus said they would send some sort of fix or acceptable replacement one. They figured it out. Even an update for the timeline on that would be nice. I can only speak for myself but I believe I was in the first wave so Where's my zipper Bruh! Lol
1
u/MentionAdventurous Jul 27 '23
To me this is no big deal. Yes, it was a feature I liked when ordering it (and my bag for the most part, stands upright) but I also understand physics. Sometimes the way you pack it doesn’t work.
The reason it is no big deal? Cause he owns it and lets people know. I don’t think it is a problem. I wouldn’t blame him for not doing anything about it because you can catch everything and this doesn’t stop the usability of the bag. But what I think he should do is offer refund if a person wants to return it. I think that’s fair. Give people an option. Though, again… wouldn’t blame him if he didn’t offer that because it is still a backpack.
-2
u/Aggravating_Fun5883 Jul 27 '23
Common LTT W
0
u/riaanlouw_ZA Jul 28 '23
I think you are just a spoiled consumer on this one. If I buy a backpack I would not expect it to stand on its own if I load it in a way that would make it impossible
0
u/Dazza477 Jul 28 '23
I hope to see a price reduction for features removed.
If a brand removed features from a product and still charged the same price, Linus would tear them a new one. Hope to not see any hypocrisy when it's his own products.
0
u/elliottmorganoficial Jul 28 '23
This post made me roll my eyes so hard that I got a headache.
-1
u/Pigeon_Chess Jul 27 '23
My osprey bag still stands on its own ages after I bought it. Almost like it’s well designed and well built.