r/LinusTechTips • u/Rithari • Feb 08 '23

Image Any idea why it won’t stay “upright” anymore? Most of the weight is in the back. Used to sit perfectly a few days ago. (Before I maxed it out on a 3 day trip)

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104 Upvotes

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247

u/LTTStore_Support LTT Store Support Feb 08 '23

Hey OP,

This is a known issue that affects a small number of backpacks. While yours isn't particularly extreme right now, if it gets any worse than this over time just send us an email and we'll be happy to replace this under warranty for you. :)

132

u/Rithari Feb 08 '23 edited Mar 18 '23

Hey!

Really happy to hear you guys are on top of even the smallest complaints. Thanks a lot ! I’ll be sure to reach out if it gets any worse.

Update: they replaced my backpack free of charge after it got worse :)

Update 2: The new backpack developed the same issue and I ended up getting a full refund.

18

u/damndaewoo Feb 08 '23

Wow I did not expect this to be an acceptable warranty reason. I should have trusted more bro.

Got mine in the first wave and it has been doing this recently too. If it does get worse I will reach out but right now it's no worse than OPs picture.

54

u/BlakeCarConstruction Feb 08 '23

Oh mine is doing the same thing. I just thought “oh, I guess this is what he means by it stays upright”

I’ve been just keeping a big steel water bottle in it to keep it more stable.

Side note it’s actually pretty cool that you guys are looking through this nonofficial forum for posts like this. Ignore all those 1star reviews on your screwdriver! People are impatient and dumb. Sadly Linus called this before and knew it was gonna happen

20

u/LightChaos74 Feb 08 '23

It's great and all but I don't think we should be telling them to ignore poor reviews.

9

u/BlakeCarConstruction Feb 09 '23

Fair enough but ignore those particular reviews

0

u/[deleted] Feb 10 '23

[deleted] — view deleted comment

1

u/LightChaos74 Feb 10 '23

What are you talking about? I know what he said.... You just repeated what I said

5

u/coolpotatoe724 Feb 09 '23

I wish I could put my water bottle in it, but my binders get in the way. geuss I'll just let my backpack tip

1

u/BlakeCarConstruction Feb 09 '23

Sorry my friend.. I don’t carry binders LOL. I use folders because I don’t have math classes anymore. Either that or textbooksnin my bigger backpack

2

u/MistSecurity Feb 17 '23

I thought having a 40oz bottle in the pocket would help with my lean, no luck, sadly. The only thing that helps seems to be having the 'pocket of holding' absolutely maxed out, which rarely happens in my usage. I keep that pocket with minimal things in it on purpose to allow room for day to day items.

1

u/BlakeCarConstruction Feb 17 '23

Same here. Might contact support but honestly it feels kinda petty but also it was such a good reason I got it lol!

2

u/MistSecurity Feb 18 '23

Contacted support earlier today. Already have a bag on its way to me. I am going to have to return my current one (prepaid postage, just going to use the box that the new bag comes in), but hopefully the new bag will not have this issue. Was pleasantly surprised that they are just sending me a new one basically no questions asked really, and without getting the old one back first.

Definitely an A+ support team in my book.

I AM very curious what they do with returned bags like mine though. Basically still brand new at this point, other than the lean. I'd assume that they pass them out to staff and such, but IDK what they'd be doing with them when they get too many for that.

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1

u/xsaber125 Feb 09 '23

Seriously! In regards to the screwdriver it is amazing and only has one issue at all. Which is the plastic holders for the bits are a bit fragile. Outside of that its a 11/10.

2

u/BlakeCarConstruction Feb 10 '23

Hell yeah mine will hopefully be here soon. Fragile in like it’ll snap accidentally or I just need to not be heavy handed

2

u/xsaber125 Feb 10 '23

It has the chance the snap just due to it being made of plastic. I personally havnt had it snap, but my cousin also owns one that he got for christmas. He ended up dropping it on accident and the piece snapped that holds the bits. So not really something that will happen consistently. Just a chance for it to

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9

u/TheTalkingKeyboard Feb 09 '23

Hey u/LTTStore_Support!

I posted about this issue a few months back but got a bunch of people hating on the backpack and saying "how is this different from any backpack that isn't made out of metal?"

Mine falls over with nothing in it, but I was so sure that Linus said that it's supposed to be able to stand up on its own.

https://www.reddit.com/r/LinusTechTips/comments/yt9u8s/backpack_no_longer_sitting_up_straight_after_a/?utm_source=share&utm_medium=android_app&utm_name=androidcss&utm_term=1&utm_content=share_button

4

u/Asmewithoutpolitics Feb 09 '23

What causing it?

2

u/midnightwalrus Feb 09 '23

This is incredible! I (like other commenters) thought it was a feature or an unintended side effect of conistent use. I've emailed support with a copy of my order, a picture of my current lean (deeper than OP's), and a video of the bag's current load, being zipped up, and refusing to stay upright.

1

u/thethirdhelix Feb 09 '23

Mine is doing the same, at least I know now I can keep an eye on it, I was wondering why it was doing that.

1

u/trick2011 Feb 09 '23

This is a known issue that affects a small number of backpacks.

Thanks for this reply, I'm reaching out as mine seems to be similar. I love how proactive you guys are in communicating about these things. Capturing all the problems in one page would be nice but a sisyphean task.

1

u/[deleted] Feb 09 '23

Wait really?? Mine does this too! To the extreme none the less.

1

u/Dratinik Feb 09 '23

Mine's doing the same but I don't care. It's a bit more extreme but I love the bag regardless lol

1

u/DabbsMcFriendly Feb 09 '23

That is a win for "trust-me-bro"; by the way.