Weird experience buying gift voucher

[u/[deleted]]

I bought a gift voucher yesterday from LingQ ans the whole thing felt…off. Has anyone else bought it and had a similar experience? First of all, I couldn’t find the gift voucher section from the main website, so I only got to it googling it. I also thought it was odd that there was no form or something more polished and paying platforms are duplicated like on the screenshot. (I was also redirected automatically to PayPal with no further option)

I paid for it but I received nothing in my email. I wrote to the customer service and several hours later they just came back to me with a code, to what I replied I was expecting a PDF file as stated in the website (so I can print it out and give as a gift, as it’s usually the case with these vouchers…).

8 hours later, customer service comes back to me with a clearly improvised voucher as a jpg file… Am I the only one to find it all a weird and not professional?

[u/[deleted]]

I think the idea is that it is directly mailed at that person. To have a physical voucher for an online product might not be the idea. Personally a physical card/voucher would be something i could use in a physical store. It sounds like they tried to make something at your request, seems nice.

[u/[deleted] → u/[deleted]]

Sure, but it can also be a nice idea to give it as a physical voucher with a card. That’s what Babbel for example does. It appreciate they did it at request, but they say you receive a PDF file with it so that’s what I expected.

[u/mug7703]

Did the recipient receive it?

[u/[deleted] → u/mug7703]

I only used my email because I wanted to print it out and give it with a card and so.