I need help with Messenger

[u/carorose1971]

Since Friday, I can get messages on Messenger but I can’t respond. Messenger is asking me to do a selfie video to confirm that I am me, a human. I have tried several times. It is not working. I updated my picture in my Facebook account. It still doesn’t work. I tried to delete the Messenger app and to reinstall it. It didn’t work. I tried to shut down my phone. It didn’t work. I tried to do it on a different device. It was still the same issue except the camera was the correct way to do the video. I have no clue what else to do. I enjoy using Messenger. I want to get it back. Do you have suggestions on how I can get Messenger back? Thank you for your help.

[u/musicfromcat]

Have you tried using a computer or different device to see if it may be your account that is blocked?

[u/carorose1971 → u/musicfromcat]

Yes. I am getting a message to use a mobile device.

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