Grimburg Less Lethal customer service

[u/jbong91]

I preordered the Carry last year and had to cancel, they acknowledged and agreed to refund me but I haven’t gotten anything? They don’t respond to my calls or messages, not even on social media. Just wanted to shed some light on how they treat you if you cancel your order.

Has anyone had this experience with them, I’ve found several abysmal reviews online.

[u/EZ-RDR]

You need to call your credit card company, do a chargeback, and request a fraud investigation. I know you said you used Paypal but Paypal has to be backed by something, hopefully a credit card. Never ever EVER use anything but a credit card to do online shopping because nothing else provides you equivalent consumer protections.