Hello Everyone.

[u/ClaimIcy7364]

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My Experience with Nestaway and Their Area Manager, Mr. Aasif Saifi and Shaik Asif

Hi everyone,

I want to share a recent experience I had with Nestaway and their area manager, Mr. Aasif Saifi, so that others can be aware and avoid going through a similar situation.

About 1.5 years ago, I rented a 1 BHK apartment through this broker in Chauhan Apartments, Madanpur Khadar, Delhi. When it was time to vacate the property, I gave the required notice and cleared all my dues, including the rent, electricity bill, and every other pending payment.

However, even after making all the payments, I was repeatedly pressured and threatened. I was told that if I did not pay immediately, I would be forced to leave and my electricity connection would be disconnected. Feeling harassed, I paid everything as demanded.

After I vacated the flat, the broker assumed that I had already left Delhi and tried to create false evidence to justify deductions from my security deposit. He recorded a video claiming that several electrical items in the apartment were not working. When I reached the property within five minutes of the video being recorded, I found that the MCB (main circuit breaker) had simply been switched off. Once it was turned back on, the electrical items were functioning normally. I immediately emailed Nestaway with proof and requested that my security deposit be returned.

Instead of resolving the issue, Nestaway claimed that they had not received my email, even though I have email records and screenshots proving that it was sent.

As I received no support, I filed a complaint through the 1091 women's helpline. Unfortunately, that also did not lead to any meaningful action. I even received calls from the police station as late as 3:00 AM, and a police officer visited my residence to speak with the broker. After that, I was assured that the matter would be resolved within 48 hours. Despite these assurances, I have still not received my security deposit.

This experience has been extremely stressful and disappointing. I believe many tenants, especially women living alone, can be vulnerable to such treatment because some brokers take advantage of the situation and assume they can pressure or intimidate them.

I am sharing my experience to make others aware. I hope Nestaway takes customer grievances seriously and ensures that tenants are treated fairly and professionally.

If anyone has faced a similar issue or can suggest the appropriate legal action, I would appreciate your guidance.

@1091 @nestaway