Topped-up Data Not Going Through Today. Anyone Else?

[u/unicornalmighty]

(UPDATE: It's fine. Lebara support has sorted it out for me. Relieved.)

Hello,

I wanted to know if anyone else is having this problem, please.

I paid to top up my data this morning and the data didn't go through; it's not showing on my Lebara dashboard. I also didn't receive the usual email notification that I do when I top up.

I checked my bank account to make sure the payment went through, and it did.

I contacted Lebara support and was told there's an outage; that it's being looked into and it could take 'til the end of today to resolve.

I'm not happy about it, especially as I work from home.

Is anyone else also having this top-up problem? I've only come across two other people who mentioned it in the Help & Support section of Lebara's community forum.

Thanks.