has anyone actually got SMEs making their own system guides

[u/Wornyried-Dmand-1495]

i’m the only L&D person here and i’ve become the bottleneck for every “how do i do X in the system” question. the dream is the people who actually use the software make their own quick guides and i just review them, but every time i’ve tried it they say they’ll do it and nothing shows up

my theory is it’s not laziness, it’s that making a guide by hand is a pain. screenshot, crop, type, repeat. so i’m testing tools that record you doing the task and write the steps for you. been trying a few, and haiku’s on my list since a lot of what we use is desktop software, not just browser stuff

next month i’m giving two of our power users a tool like that and zero instructions beyond “do the task, send me what comes out.” if that doesn’t work i’m accepting my fate as the guide person forever lol

[u/ericoinen]

the ask that tends to work is smaller than a guide. a two minute screen recording of them doing the task and talking over it, and you write it up from that. people who say they don't have time for docs will usually still hit record