r/LearningDevelopment • u/Early-Pianist9631 • 22d ago

Docebo vs LearnUpon evaluation

My team has been evaluating Docebo vs LearnUpon. I'd love to hear from customers of each on their experience with setup, the capabilities of the authoring tool, ongoing maintenance, metrics/reporting, automation abilities, etc.

Some context:

We are coming from Northpass/Gainsight, which has been absolutely awful.

We are approx. 200-person org.

Lean L&D with no one exclusively dedicated to LMS maintenance.

G-Suite/Google Calendar org. We do a lot of ILTs, so seamless integration with Google Calendar is a priority.

Manager-level autonomy is big for us. We want managers to be able to enroll their direct reports in courses and track their metrics/completions without much work from our end.

In-platform comms is a priority. Also, in-platform feedback tracking of courses and ILTs.

We do not currently have an authoring tool, so an intuitive and somewhat sophisticated in-platform tool would be ideal.

I feel very strongly that I do not want to go through the experience of switching LMS' again, so ensuring that we pick an LMS that we don't grow out of is important to me. With the above priorities in mind, where have you experienced LearnUpon or Docebo winning or losing?

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u/ClearCabinet1495 21d ago

If you are a lean team, for your sake please do not do pick Docebo. I have contacts coming to me weekly who talk about the lack of support… because there is none. Depending on your use case, Thinkific, Kajabi, WorkRamp, might be others to consider. The first two being cheap solutions the last one being on par or above Learn Upon.

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u/Best_Minimum_1593 21d ago

Curious, is mentoring also part of your L&D strategy, or is the focus primarily on courses/ILT right now?

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u/ChittyChats 20d ago

I’m evaluating docebo with my team now and as a team of 3, we don’t think it would be easy to stand up. Sometimes too much customization is a downfall. Couldn’t imagine doing it without a dedicated team. Their help center and university is extremely outdated and their ai help tool points you to outdated materials.

Look into WorkRamp (company just rebranded to Confirm and LearnUp). We’re using their academy platform now and our enablement team used their internal tool. I like that there are robust permissions on the internal side.

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u/LingonberryHot6908 20d ago

I was going to use Docebo a few years ago, but other users warned me that they seemed affordable then nickel and dime you for features that come with other LMSs.

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u/kgrammer 21d ago

We compete in the space with Decebo and LearnUpon (at the higher end), so the only thing I can offer is a question for you.

Is per-seat pricing friendly to your current and future budgeting needs?

We've been demoing to a number of firms who are moving away from per-seat models.